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Valid for 6 months from the DOP Valid only for customer abuse of Cover Assy front only

G3 One T ime Panel (Cover Assy Front) Replacement Offer . Process Flow for Service centre (ESC/LGC). G3 One time “Cover Assy Front” Replacement Offer . What is Covered Under this Offer . G3 Customer Front panel Abused Phone. Valid for 6 months from the DOP

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Valid for 6 months from the DOP Valid only for customer abuse of Cover Assy front only

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  1. G3 One Time Panel (Cover Assy Front) Replacement Offer Process Flow for Service centre (ESC/LGC) G3 One time “Cover Assy Front” Replacement Offer What is Covered Under this Offer G3 Customer Front panel Abused Phone • Valid for 6 months from the DOP • Valid only for customer abuse of Cover Assy front only • Valid for one time only Service centre ESC/LGC If DOP from original Invoice ≤6 Months What is NOT COVERED under this offer Yes No • Cover Assy Front replacement due to scratches not to be covered under this offer • 2nd time customer abuse case within 6 months of purchase not to be covered • Any other part other than the above will not to be covered Check Repair History in GSFS & ** Original invoice for comment Inform OW Repair Charges Customer abused* Panel replaced within 6 months Yes Repair after Estimate approval Conditions :- • *- Includes broken & Liquid damaged Panel . • - MS -Marketing Support”, O/w-“Out Warranty ” (DOP (Date of Purchase) • - Original invoice is mandatory . • **- “Panel replaced under warranty” on Date & put ESC/LGC Stamp. • - LGEIL to download such Calls on 20th of Every Month & share to field. • - ESC to Raise Separate Invoice & Submit to LGEIL . • - Payment : ESC - Credit Manually on monthly basis • LGC - Manual set off against the AR to be done • (Debit this amount to Marketing COA) No Do Repairs ( No charges from Customer ) - Select : SVC Type “MS” Warr. Type “O/W” Add comment** in original invoice & upload the same along with repair invoice in GSFS End

  2. G3 One Time Panel Replacement Process Process • Only For G3 Front Panel customer Abused -Check For Original Invoice ≤6 Months DOP. • Go To Field Service – Click on Authentication for Claim to check Repair History . • Click Customer Info. • Search for Repair History using Phone No’/ Sr.No & IMEI No’ . • (4) Option 1: No Repair History found for Front panel Replacement – • Do Cable reading & Authenticate . • Svc Type : Marketing Support (MS) • Wty Type : Out of Warranty (O) • Upload : TCR** & Invoice Scan after writing the remarks * in GSFS. • Do FOC Repairs . • Option 2: If Repair history reflects replacement of front panel once on FOC –Provide o/w Estimate & Repairs after customer Approval . • (Charges to be Collected from Customer Only ) • ** Raise invoice (TCR) on ASC landed cost Rs 5209+ Labor Rs150- + Taxes on LG Electronics india Pvt.Ltd& mention the customer name. • * On Original Product Invoice : • Mention Remarks *“ Panel replaced under warranty” with Date – Signature & ESC / LGC Stamp . • (5) Send Defective Panel to Warehouse On Manual Challan monthly once. 1 1 2 2 3 4 Connect Handset & Read Click on Request Authentication . Authentication for Claim Click on Repair Input

  3. G3 One Time Panel Replacement Process 4 4 Original Invoice Put Remarks after FOC Replacement of front panel

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