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This is Class II, Lesson 13, Required Reading 2.

This is Class II, Lesson 13, Required Reading 2. COMMUNICATION STRATEGIES SOME BASIC CONCEPTS. Dr. Scott J. Bally, P.W.H.L. Objectives for This power point. Learn the basic concepts of communication strategy use: Learn a work definition of communication strategies

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This is Class II, Lesson 13, Required Reading 2.

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  1. This is Class II, Lesson 13, Required Reading 2. COMMUNICATION STRATEGIES SOME BASIC CONCEPTS. Dr. Scott J. Bally, P.W.H.L.

  2. Objectives for This power point Learn the basic concepts of communication strategy use: • Learn a work definition of communication strategies • Be able to enumerate communication strategies that might benefit you • Consider strategies along a time continuum • Understand that hearing loss is only one factor that may cause communication problems • Determine the locus of communication problems • Address the contributing factors individually and realistically • Identify the multi-modal sensory and cognitive factors that contribute to understanding

  3. WHAT ARE COMMUNICATION STRATEGIES? “Anything one can do to enable or enhance the communication process” Examples: Buy a hearing aid. Ask someone to say it again. Turn up the lights. Confirm what someone says. “Please write it down.” Read about hearing loss Take a lipreading class. Join HLAA to get some pointers.

  4. Let’s look at when we might need to use communication strategies • When hearing loss interferes with communication • When environmental factors interfere with communication • When we want communication partners to change their communication behaviors • When communication breaks down • When we want to prevent communication from breaking down • When we want to prepare for communication to maximize the likelihood of understanding Or, any combination of the above

  5. Let’s think about communication strategies using a time frame • Anticipatory strategies: things we can do to prepare for communication situations • Maintenance strategies: things we can do during communication to prevent it from breaking down • Repair strategies: Things we can do to fix communication if it does break down • Post-communication Assessment: Evaluating communication after it has occurred to determine what worked…and what didn’t!

  6. Now Let’s try expanding our thinking…

  7. HAVE YOU NOTICED? • Many people with hearing loss are able to communicate easily in some situations…but not in others. • Often, if the person is in a quiet place, talking with a familiar person who is sitting is directly across sitting across from her… communication tends to be easy. • In other situations…in noisy rooms or with strangers, communication may be extremely frustrating and difficult.

  8. Based on those experiences You can conclude that HEARING LOSS IS ONLY PART OF THE PROBLEM

  9. Many people think that Hearing loss is the sole cause of problems with communication THINK AGAIN!!

  10. We should also consider that hearing is only one mode through which we access communication…our eyes help through lipreading and watching gestures, facial cues and body language

  11. Our knowledge and thinking also help us understand • We are more likely to see some words in specific situations (deposit, withdrawal, account, balance, receipt = banking). • We use different language structures in different situations (interview = questions and answers; Uncle Ed’s storytelling = narrative). • We can fill in the blank ( “Nancy broke her leg and used XXXX to help her walk.”). • We also know when words don’t “fit” (Nancy broke her leg and used peanut butter to help her walk.”) .

  12. So…it’s more than hearing!We get information through: • Auditory plus • Visual plus • Context plus • Linguistic Knowledge

  13. And our brains put it all together By combining the input modes , we may get more than the sum of the parts. For example, we might get 30% of the information through listening and 30% through lipreading…but when we combine the 2, we might get 70 or 80%. Given this reasoning, 2 + 2 does = 5

  14. 2. Poor communication environments No idea what she’s saying

  15. What other sources may cause communication difficulties? 1.The behaviors of other people (hand covering mouth, lack of eye contact, mumbling, accents, etc.)

  16. It’s Not Just Your Hearing Loss! • Communication situations are complex. • Difficulties understanding because of hearing loss may be compounded by problems with: • the speaker, • the listener (that would be you), • the environment, and/or • the message.

  17. In Summary • Maintain a broad definition of communication strategies. • Be able to enumerate communication strategies that might benefit you. • Consider strategies along a time continuum. • Understand that hearing loss is only one factor that may cause communication problems. • Determine the locus of communication problems. • Address the contributing factors individually and realistically. • Identify the multi-modal sensory and cognitive factors that contribute to understanding.

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