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Ortopediska kliniken SUS - ständigt lite bättre -

Performance Management Pelle Gustafson. Ortopediska kliniken SUS - ständigt lite bättre -. Performance Management. 37 900 000 hits on Google 110410 ”the company's strategy and methodological process to steer an organization towards common goals”

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Ortopediska kliniken SUS - ständigt lite bättre -

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  1. Performance Management Pelle Gustafson Ortopediska kliniken SUS - ständigt lite bättre -

  2. Performance Management 37 900 000 hits on Google 110410 ”the company's strategy and methodological process to steer an organization towards common goals” ”the use of statistical evidence to determine progress toward specific defined organizational objectives” Ortopediska kliniken SUS - ständigt lite bättre -

  3. Performance Management in reality what to measure? how to measure? who to measure? how to make visible? pitfalls? Ortopediska kliniken SUS - ständigt lite bättre -

  4. Performance Management – what to measure? • if teamwork is wanted, this should be measured! • if solo performances are wanted, this should be measured… • what you measure is what you want to develop: • customer (patient) satisfaction • production measures • lead times • quality • defects • employee satisfaction Ortopediska kliniken SUS - ständigt lite bättre -

  5. Performance Management – how to measure? do not measure too many things accept that you do not always measure primary effects accept that “scientific significance” will not always exist simple systems – pen and paper try to measure “when it happens” enable conversion into percentage mix broad and narrow measures try to find measures that can be found also in retrospect Ortopediska kliniken SUS - ständigt lite bättre -

  6. Performance Management – who to measure? those who do the work should measure some measurements of encompassing nature can be done centrally Ortopediska kliniken SUS - ständigt lite bättre -

  7. Performance Management – how make it visible? visual guiding preferred show as often as needed may be found in the computer has to be posted on the walls Ortopediska kliniken SUS - ständigt lite bättre -

  8. Surgeon judged quality of operations for hip fracture Venn-diagrams

  9. Surgeon judged quality of operations for hip fracture

  10. Surgeon judged quality of operations for hip fracture

  11. Fraction of hip fracture patients operated within 24 h, Lund Ortopediska kliniken SUS - ständigt lite bättre -

  12. Fraction of hip fracture patients operated within 24 h, Malmö Ortopediska kliniken SUS - ständigt lite bättre -

  13. Employee satisfaction ”smilies”

  14. Employee satisfaction

  15. Patient satisfaction the Visual Analog Scale

  16. Patient satisfaction

  17. Performance Management - pitfalls wrong measures too many measures cheating stops measuring too complicated Ortopediska kliniken SUS - ständigt lite bättre -

  18. ”To carve mistakes in sand, and success in stone” (B Franklin) Ortopediska kliniken SUS - ständigt lite bättre -

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