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DOESN’T ANYTHING EVER STAY THE SAME ANYMORE?!

DOESN’T ANYTHING EVER STAY THE SAME ANYMORE?!. Kathlynn McConnell Corporate Trainer and Empress of Education Members Cooperative Credit Union 101- 14 th Street Cloquet, MN 55720 (218) 878-3653 kathlynn.mcconnell@membersccu.org. Why do we resist change?. That four-letter word __ __ __ __

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DOESN’T ANYTHING EVER STAY THE SAME ANYMORE?!

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  1. DOESN’T ANYTHING EVER STAY THE SAME ANYMORE?! Kathlynn McConnell Corporate Trainer and Empress of Education Members Cooperative Credit Union 101- 14th Street Cloquet, MN 55720 (218) 878-3653 kathlynn.mcconnell@membersccu.org

  2. Why do we resist change? • That four-letter word __ __ __ __ • Security, status • Habit and W-A-D-I-T-W • No need • WIIFM – NOT!

  3. Facts about change… • Never-ending, “norm” • It’s physical as well as psychological • It’s welcomed by some, resisted by others • It’s normal to feel resistance • Often seen as a n _ g _ t _ _ _

  4. A Change thought… If you don’t like how things look, then look at things differently and you will begin to see a new picture…

  5. What do you see?

  6. Old woman or young girl?

  7. Man or…?

  8. Rabbit… or duck?

  9. “A situation is neither good nor bad, but thinking makes it so.” ~ William Shakespeare ~

  10. 3 Transitional Phases • Ending • Neutral Zone • New Beginning

  11. the ENDING… • Ending of something you have known to be • Dis-identification and Denial • “I used to know how to do it the old way, but now I’m not so sure…” • (<)Confidence and competence

  12. the NEUTRAL ZONE • Neither here nor there • Disorganization • Two steps forward, five back • CHAOTIC! • Anger, blame, decreased self-esteem

  13. NEW BEGINNING • More focused • Less chaotic • More comfortable • > in competence

  14. ~ What to do in the ENDING phase ~ • What is ending (and what is not) • Value the “old” • Purpose of the “new” • Ritual • Bury it or carry it

  15. ~ What to do in the Neutral Zone phase ~ • Acknowledge the discomfort • Talk • Permission • SLOW down • Small steps • BDB, celebrate • Peace, self

  16. What to do in the New Beginning phase ~ • Celebrate! • Support, encourage • Lessons • Get ready…

  17. ~ Resources ~ • Change Management: the people side of change by Jeff Hiatt and Tim Creasey • Employee’s Survival Guide to Change , by Jeff Hiatt • Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life , by Spencer Johnson and Kenneth H. Blanchard • The Heart of Change: Real-Life Stories of How People Change their Organizations. by JP Kotter and DS Cohen. • Developing Strategies for Change, by J . Darwin , P. Johnson, and J. McAuley • Article: “20/20 Change Agent: A Four-Point Plan for Bringing Clarity to Change” , http://www.fastcompany.com/online/05/changetips.html • Article: “288 companies share lessons learned in change management in this 2003 benchmarking study” http://www.change-management.com/best-practices-report.htm • Article: “CHANGE: What Should We Do With It?” http://www.appa.org/FacilitiesManager/article.cfm?ItemNumber=466&parentid=207 • Wharton Center for Leadership and Change Management: http://leadership.wharton.upenn.edu/welcome/index.shtml • Change Management Toolbook : http://www.change-management-toolbook.com/ • http://www.ncsconline.org/wc/CourTopics/ResourceGuide.asp?topic=Change

  18. ~ NOTES ~

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