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Retroactive Coverage Option

Retroactive Coverage Option. January 27, 2014. Update Objectives. Describe core elements of the Retroactive Coverage Option Provide status update on implementation of program. Retroactive Coverage Program. Core Elements:

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Retroactive Coverage Option

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  1. Retroactive Coverage Option January 27, 2014

  2. Update Objectives • Describe core elements of the Retroactive Coverage Option • Provide status update on implementation of program

  3. Retroactive Coverage Program Core Elements: • Program offers coverage retroactive to January 1 for Marylanders who attempted to enroll through MHC, but did not get coverage • Targeted outreach • Dedicated hotline (1-800-396-1961) for consumers to call in and register • Consumers must pay January and February premiums • All four carriers are participating (Evergreen, United, Kaiser, CareFirst)

  4. Retroactive Coverage Program Core Elements: • Two-part Process • Consumers register through hotline; cases will be investigated • Consumers will be contacted to complete manual enrollment • Key Dates: • January 21: deadline to register through hotline • February 7: deadline to send files to carriers • February 15: deadline for consumers to pay bill

  5. Implementation Update • Through January 21 deadline: • Outreach: 2,209number of outreach emails • Outreach: 3,045number of outbound telephone calls • 2,130inbound calls received by hotline • 1,407consumers registered

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