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Communicating Interculturally

Communicating Interculturally. Intercultural Communication. Global marketplace Multicultural workforce. Barriers to Going Global. Accounting and taxes Labor laws Remote headquarters Business systems Cultural differences Personal behavior. The Global Marketplace. Opportunities.

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Communicating Interculturally

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  1. Communicating Interculturally Business Communication Today 8e

  2. Intercultural Communication • Global marketplace • Multicultural workforce Business Communication Today 8e

  3. Barriers to Going Global • Accounting and taxes • Labor laws • Remote headquarters • Business systems • Cultural differences • Personal behavior Business Communication Today 8e

  4. The Global Marketplace Opportunities Challenges • Growth Potential • New Customers • New Markets • New Sources of Labor • Work Opportunities • Laws and Customs • Volatile Currencies • Ethical Standards • Labor Skills • Politics and Economics Business Communication Today 8e

  5. Advantages of a Multicultural Workforce • Diverse markets • Broader viewpoints • Expanded talent pool Business Communication Today 8e

  6. Challenges of Intercultural Communication • Meaning of words • Significance of gestures • Importance of time and space • Rules of relationships Business Communication Today 8e

  7. The Concept of Culture • Shared systems • Priorities • Attitudes • Rules Business Communication Today 8e

  8. Established Cultures • Automatic • Coherent • Complete Business Communication Today 8e

  9. Negative Cultural Attitudes • Ethnocentrism • Xenophobia • Stereotyping Business Communication Today 8e

  10. Cultural Pluralism • Accepting distinctions • Avoiding assumptions • Avoiding assumptions Business Communication Today 8e

  11. Cultural Differences • Contextual • Legal and ethical • Social • Nonverbal • Age • Gender Business Communication Today 8e

  12. Cultural Context • Decision-making practices • Problem-solving techniques • Negotiating styles Business Communication Today 8e

  13. Legal and Ethical Behavior • Seek common ground • Withhold judgment • Send honest messages • Respect differences Business Communication Today 8e

  14. Social Behavior Differences • Work and success • Roles and status • Use of manners • Concepts of time Business Communication Today 8e

  15. Nonverbal Differences • Greetings and touching • Personal space • Facial expressions • Eye contact • Posture • Formality Business Communication Today 8e

  16. Age Differences • Youth-oriented cultures • Senior-oriented cultures Business Communication Today 8e

  17. Gender Differences • Influences on Communication • Workplace hierarchy • Decision-making styles • Problem-solving styles Business Communication Today 8e

  18. Improving Intercultural Communication Skills • Study other cultures and languages • Respect communication styles • Speak and write clearly • Listen carefully • Use interpreters or translators • Help others adapt to your culture Business Communication Today 8e

  19. Studying Other Cultures • Social customs • Clothing and food • Political patterns • Religious and folk beliefs • Economics and business • Ethics, values, and laws Business Communication Today 8e

  20. Learning Languages • Facilitate communication • Build language skills • Choose words wisely Business Communication Today 8e

  21. Respecting Cultures • Communication preferences • Degree of formality • Level of directness • Writing or speaking Business Communication Today 8e

  22. Use plain English Strive for brevity Strive for clarity Use transitions Use proper addresses Avoid slang and idioms Cite numbers carefully Keep paragraphs short Writing Clearly Business Communication Today 8e

  23. Speaking Clearly • Speak distinctly and slowly • Rephrase when necessary • Seek feedback • Don’t patronize • Learn basic phrases • Gain agreement Business Communication Today 8e

  24. Listening Carefully • Vocal patterns • Pitch • Tone • Speed • Volume Business Communication Today 8e

  25. Using Interpreters or Translators • Human beings • Interpretation • Cultural context • Non-verbal cues • Software • Translation • Words and phrases • Gist of the message Business Communication Today 8e

  26. Communication Challenges • Speaking and listening • Conference calls • Face-to-face conversations • Reading and writing • Intranet sites • Email and instant messaging Business Communication Today 8e

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