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Accreditation and ISO Compliance: is it really worth it? By Teresita G. Hernandez, Ph.D.

Accreditation and ISO Compliance: is it really worth it? By Teresita G. Hernandez, Ph.D. Head, Library Department Centro Escolar University February 5, 2009. What is accreditation? Process Quality Management Mechanism. Accreditation provides and maintains continuous review with

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Accreditation and ISO Compliance: is it really worth it? By Teresita G. Hernandez, Ph.D.

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  1. Accreditation and ISO Compliance: is it really worth it? By Teresita G. Hernandez, Ph.D. Head, Library Department Centro Escolar University February 5, 2009

  2. What is accreditation? • Process • Quality Management • Mechanism

  3. Accreditation provides and maintains continuous review with the goal of raising academic standards in addition to improving minimum standards set by the Commission on Higher Education

  4. What is ISO?

  5. International Organization for Standardization

  6. Quality Management System for Continual Improvement

  7. Quality Management Principles • Customer focus • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial relationships

  8. ISO 9001: 2000 model

  9. Process of review and assessment • to verify that the system is working • to find out where it can be improved • to correct or prevent problems • identified

  10. Management Systems and Procedures to Support Quality Standards in Libraries • administration • organization and function • staff development • financial support • library equipment and furniture • library holdings • sharing of holding and facilities with other schools • faculty participation in the selection of library collections, and most • importantly • evidence of easy and immediate access of our library clientele • to our resources (To note: ISO gives great stress on clientele • or consumer services satisfaction).

  11. CEU Experience • more efficient, effective operations • increased clientele satisfaction and retention • reduction of too many cumbersome audits of our • programs and operations • enhanced prestige and image for our school in • the business sense • improved employee motivation, awareness and • morale • cost effectiveness or “profit,” a gain in the • business sense • and reduction of waste and increased productivity.

  12. ISO certification is not a walk in the park

  13. Stiff ISO compliance • The need for commitment and close participation by officials and • personnel in the organization • Timely action responses for (a) control such as in case of documents • and records (b) internal audits (c) control of non-performing units • (d) corrective action on actual problems, and (e) preventive actions on • potential problems, these responses agreed upon with the external • auditors and implemented by representatives of the organization. • Documented procedures involving recorded data, processes that are • measured (ISO insists on quantitative measurements) • Continual, not sporadic improvement, using management designs for a • more mature organization that will meet clientele expectations.

  14. Is accreditation and ISO compliance really worth it?

  15. Thank you

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