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ISSUE MANAGEMENT

ISSUE MANAGEMENT. Strategic Issues we expect to face in the next “n” years What do we achieve by addressing them Ladder upwards towards goals and “not-goals” Discover emergent system of goals. ISSUE MANAGEMENT. What is happening to generate the issues

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ISSUE MANAGEMENT

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  1. ISSUE MANAGEMENT • Strategic Issues we expect to face in the next “n” years • What do we achieve by addressing them • Ladder upwards towards goals and “not-goals” • Discover emergent system of goals

  2. ISSUE MANAGEMENT • What is happening to generate the issues • Ladder down to discover emergent beliefs system • These provide the basis for option surfacing

  3. Methods of Group participation, manual, single user and multi user • Manual methods - Oval mapping • builds teams, provides social context, less threatening • able to be flexible in location & setup • Single User (SUGS) • focus on issue at hand rather than distracted by PCs • manage content and process (coding rules) • groups work with greater complexity more confident • increased productivity through greater concentration • Multi User (direct entry) (MUGS) • faster capture of data • anonymity

  4. Networked GSS Workshop

  5. Use of analysis to manage complexity * reviewing orphans, heads (potential goals) and tails (potential options) * identifying emergent themes/clusters through - exploring those ideas that are the ‘busy’iest’ - checking the centrality of ideas * testing themes by - creating mutually exclusive sets (using cluster analysis) - creating hierarchical sets (tear drops capturing the explanations) * providing navigation using - colour coding for goals, key issues/strategies, options etc - producing an overview (route map) of the key issues (and goals) * highlight potential options through - identifying those potentially potent ideas that are composite tails * exploring feedback loops

  6. B A 1 1 0.5 0.5 0.33’ A B Domain 6 3 Central 7.5 8 • Making Strategy: The Journey of Strategic Management - Eden and Ackermann, 1998

  7. Goals Strategies Options/ assertions/ facts most potent options Hierarchical sets • Making Strategy: The Journey of Strategic Management - Eden and Ackermann, 1998

  8. LSD(those items NOT appearing in the overlap) all actions assigned to Damien Miller all actions to be completed by 08/96 LSE (those times in the first set only excluding those in the second) LSS (Those items appearing in both sets) • Making Strategy: The Journey of Strategic Management - Eden and Ackermann, 1998

  9. Oval mapping reviewed * able to link within and across clusters * produce a network/overview of key issues * prioritise issues using voting or ranking * identify possible options * develop a goal system * use computer software to; - further analyse qualitative data/ information - manage multiple events * undertake a ‘role play’ to test options

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