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Tech Mahindra ‘ Enabling the new Telco paradigm…’

Tech Mahindra ‘ Enabling the new Telco paradigm…’. About us…. Across the World. Sweden. Denmark . Netherlands. Finland . Canada . Czech Republic. UK. Ireland. France . United States of America. Hungary. Germany . Belgium . Switzerland . Italy. Beijing. Spain. China . Japan.

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Tech Mahindra ‘ Enabling the new Telco paradigm…’

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  1. Tech Mahindra‘Enabling the new Telco paradigm…’

  2. About us…

  3. Across the World Sweden Denmark Netherlands Finland Canada Czech Republic UK Ireland France United States of America Hungary Germany Belgium Switzerland Italy Beijing Spain China Japan Bahrain Jordan HongKong Korea Dubai Egypt Riyadh India Taiwan UAE Ghana Thailand Saudi Arabia Qatar Nigeria Kenya Malaysia Congo Brazzaville Singapore Democratic Republic of Congo Philippines Brazil Zambia Indonesia South Africa Australia New Zealand 75,000+ Associates 60+ Nationalities 54+ Countries

  4. Delivering to the Best Tech Mahindra Mahindra Satyam 3 of Top 10 in Aerospace & Defense 12 of Top 20 Wireless TSPs 11 of Fortune 500 global companies 5 of Top 10 in Motor Vehicle and Parts 4 of the Top 10 in Retail Banking 3 of Top 3 Telcos in Europe 4 of Top 5 in Networking & Communication Equipment 5 of Top 5 TEMs 3 of Top 10 in Oil & Gas companies 13 of top 14 TSPs in India 3 of top 5 Food consumer products 16 Top Greenfield operators

  5. Awards & Recognition Tech Mahindra Mahindra Satyam Winner of 2010 and 2011 AT&T Supplier Award for outstanding performance & service to AT&T and its affiliates Oracle APAC FY10 OPN Enterprise 2.0 Partner of the Year Award – Oracle MOST RESPONSIVE RESURGENT MARKETERS Mahindra Satyam BPO honored as “India’s Most Customer-Responsive BPO Company” - AGC Networks, The Economic Times, Ernst & Young and Nielsen Top-50 Marketers Award, under the Resurgent Marketers category for 2010 - Pitch India Voice & Data ranked Tech Mahindra as the Top Telecom Software Company for the year 2010-2011 System Integrator of the Year in the Telecom sector' award by a leading global Analyst and Research firm as a part of the India IT & Telecom Excellence Award Communications Sector Partner of the Year Award for 2011 from Microsoft.

  6. The “New New” Paradigm…

  7. CXO challenges in an ever-changing Telecommunications Landscape… Market Leadership Customer Experience Business Management Business Model Shareholder Value Time to Market Customer Centric Product Differentiation Market Management Campaign Management Business Architecture Business Efficiency 24 x 7 Business Availability New product development Leverage existing assets CEO CFO CMO COO CIO CTO Real time Accounts Real-time Analysis Cash, Debt Management, Cost Management Revenue Management Service Centric Operations Management Service Delivery Service Operations Program Management Total Cost of Ownership Technology Architecture Delivery & Service Model 24 x 7 Service Availability Service Development Network/ Service Integration

  8. Signs all around- What happened in 2011/2012 !!! • Smartphones/Feature phones • Global smartphone sales exceeded PC sales in 2011 (BI Intelligence Report) • Tablet computing • Business Week: in Q4 2011- Apple sold more iPads than HP sold PC's • Social Networking & Cross Platform consumption • Facebook - 750 million users - 3rd largest country population in the world • 1/3rd of Facebook users access via mobile devices • YouTube generates 30 Billion + page views/day • 200 million tweets/day • Impact of Cloud & ICT • Telcos will Continue to Extend their ICT Portfolios, Focusing on the 'I' in ICT with Cloud as a Major Strategic Direction (IDC Predictions for MEA)

  9. A typical story in telco- using Total Customer Lifecycle Management Order Management & Provisioning TCLM captures the activation order, activates and provisions Ghada’snew phone instantly. Invoicing TCLM formats Ghada’sbill and sends it to a printer, and makes it available online. Post Paid Billing Ghada’susage is tracked against her credit limit and billed for periodically. Promotions The operator automatically sends promotional SMS messages targeted just to Ghada- based on call usage and analytics collected by TCLM. Hi Ghada. We’ve noticed you’ve been on Facebook over 5 times this week. Would you care to opt-in to our Social Networking bundle to save AED 3.12/week? Customer Care Ghadacontacts the call center, where TCLM’s customer care platform provides a 360º view of the customer profile, history and value. Loyalty Program Ghada’sminutes of use are tied in with her frequent flyer program via the TCLM platform, earning her miles for every mobile call. Hybrid Billing / Data ChargingGhadatops up her prepaid data cap with TCLM’s real-time voucher top-up support. Customer Self-Care Ghada checks her amount owing and due date via USSD, and sets a spending limit for herself. Interactive Business IntelligenceCustomer preferences, usage history and personal information are available for marketing optimization, churn reduction and profitability analysis.

  10. Reference Architecture – Component View Point Customer Interfaces 3rd Party Systems Distributor mgmt Dealer mgmt SMS Kiosk Payment Gateway POS Terminal Content Partner Retailer CSR IVR Portal Social Networks Voice Portal CRM System Enterprise Management Next Gen Services Partner Relationship Mgmt Retention & Loyalty Sales & Marketing Customer Care Enterprise Risk Mgmt Revenue Assurance Fraud Mgmt Middleware & Workflow Knowledge Mgmt Telecom Enablers Document Mgmt Billing & Revenue Management Fulfillment Data Mgmt Partner Relationship Mgmt Interconnect billing & Settlement MDM Storage Service delivery Platform Voucher Mgmt Roaming Rating & Settlement Enterprise Resource Planning Provisioning Finance & Asset Mgmt HR Mgmt Prepay, Rating & Billing MSISDN, SIM Mgmt Mediation Network Enablers Network Access IN HUR HRBT ICS PTT MDSP MMSC SMSC

  11. Business Processes supported

  12. Conclusion • To thrive in this ever-changing environment Telcos will • need to… • Build • Sustain • Monetize • ….Customer relationships

  13. Thank You

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