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Big Government and Big Carriers

Kris Twomey Law Office of Kristopher E. Twomey, PC 300 Commercial Street, Suite 2 Boston, MA 02109 617-953-0359 kris@lokt.net September 18, 2012. Big Government and Big Carriers. Carrier Relations. Working with People at carrier “People” Good Practices document everything

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Big Government and Big Carriers

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  1. Kris Twomey Law Office of Kristopher E. Twomey, PC 300 Commercial Street, Suite 2 Boston, MA 02109 617-953-0359 kris@lokt.net September 18, 2012 Big Government and Big Carriers

  2. Carrier Relations • Working with People at carrier • “People” • Good Practices • document everything • Installation issues • “NTF” • Focus on Billing • Are your bills inaccurate? • Contract Considerations • Dispute resolution language and procedures

  3. Carrier Relations • Internal Collections/Outside Collections • Different responses • Settlement or Litigation • Settlement always better, often must wave your sword first • Some Anecdotes -State PUC litigation -State PUC “fast track” option -State or Federal court -State PUC or FCC lobbying or informal mediation -FCC formal complaint

  4. Government relations • They can be your friends! Or not… • Local authorities- Chamber of Commerce, Planning and Zoning Boards • State PUCs • Helps to have one staffer that you can turn to • FCC • Plenty of people there who will “listen” • Congress?

  5. Kris Twomey Law Office of Kristopher E. Twomey, PC 300 Commercial Street, Suite 2 Boston, MA 02109 617-953-0359 kris@lokt.net Thank you! Questions?

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