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Session 36

Session 36. What's In a Name? FSA4SCHOOLS Says It All. FSA4SCHOOLS.ED.GOV. FSA – Federal Student Aid (previously SFA –Student Financial Assistance) 4SCHOOLS – A website created, updated and improved by and for our school partners ED.GOV – Brought to you by the U.S. Department of Education.

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Session 36

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  1. Session 36 What's In a Name? FSA4SCHOOLS Says It All Session 36 -

  2. FSA4SCHOOLS.ED.GOV • FSA – Federal Student Aid (previously SFA –Student Financial Assistance) • 4SCHOOLS – A website created, updated and improved by and for our school partners • ED.GOV – Brought to you by the U.S. Department of Education Session 36 -

  3. Session 36 -

  4. Features of Version 2 • Links grouped by function • Resources and Training • FAA Access to Student Data • Participation and Funding • FSA Calendar more prominent • FSA News more prominent Session 36 -

  5. Home state Session 36 -

  6. Be Sure to Check out the RED toolbar • Advanced Search • MY FSA – mouseover to select register or log-in • Other Links – If it isn’t found on the left side of the page, check here • Help Center – combines, HELP, FAQs, Contacts, Suggestions, Got a Question, About CSCC Session 36 -

  7. Advanced Search Session 36 -

  8. MY FSA Session 36 -

  9. Help via Help Center Session 36 -

  10. FSA Contacts Listing Session 36 -

  11. Help via Help Center Session 36 -

  12. Send Email to CSCC Session 36 -

  13. Help via Help Center Session 36 -

  14. School Portal Design Session 36 -

  15. Help via Help Center Session 36 -

  16. Search Help Session 36 -

  17. Calendar Suggestion? Session 36 -

  18. FSA Calendar • Events, • Title IV deadline dates, • Training opportunities, • NPRM comment due date Session 36 -

  19. Events Session 36 -

  20. Title IV Deadlines Session 36 -

  21. Training Opportunities Session 36 -

  22. We aren’t done yet! Session 36 -

  23. FSA Headlines • The latest breaking FSA News. • Policy and Rule Changes. • Each links to more details. • More = Archived. Session 36 -

  24. Your Picture Here! Session 36 -

  25. More Enhancements In the Queue • TRIO/Counselors Page • Foreign Schools Page • Promotional Materials Page • Case Management Page Session 36 -

  26. Common Features for Websites for Schools • New FSA logo • Common Navigation • Consistent Return to FSA4SCHOOLS Session 36 -

  27. Session 36 -

  28. Features of New IFAP • Incorporates new FSA logo and common look and feel for web sites for schools • More Direct Access to Publications (fewer “clicks” to get there) • Groups offerings according to function vs. alphabetical listing • Brings worksheets, fact sheets, payment schedules to the forefront Session 36 -

  29. Moved, but not lost. Session 36 -

  30. Advanced Search - Session 36 -

  31. Other Views Session 36 -

  32. Current Publications Session 36 -

  33. Archived Publications Session 36 -

  34. Publications by Topic Session 36 -

  35. Member Services Session 36 -

  36. Subscription Email Session 36 -

  37. Your Feedback Matters • We “listen” to your concerns. • We plan enhancements based upon your comments. • It’s not magic – it’s a partnership! Session 36 -

  38. Ready, Aim …. Session 36 -

  39. New and Improved Search • We think we’ve finally gotten it right. • Expert consultants got involved. • The IFAP search really has improved, REALLY! • Examples coming up, but try it yourself. • Visit the PC Lab and let us know what you think. Session 36 -

  40. Is it RIGHT, yet? FSA’s customer friendly approach….. It’s not right until the customer says it’s right! Session 36 -

  41. Search Examples • First example: search on the word “deadlines” • Second example: search on the words “student eligibility defaulted loans” without quotes, commas, or any other structuring • Let’s see what happens now! Session 36 -

  42. Search Results BEFORE 10/31/02 Session 36 -

  43. Search Results AFTER 10/31/2002 Session 36 -

  44. Side by Side Results • “Old”: First entry a Dear Partner Letter from 09/1999 • “New”: First entry an electronic announcement from 06/2002 Session 36 -

  45. Another Comparison • Searched on “student eligibility defaulted loan” • “Old” – Only one irrelevant return Session 36 -

  46. Relevant Results Now! • Searched on student eligibility defaulted loan – NEW SHOWS GOOD RESULTS Session 36 -

  47. Customer Service Call Center We appreciate your feedback and comments. We can be reached: Phone: 1-800-433-7327 Fax: 202-275-5532 Email: fsa.customer.support@ed.gov Session 36 -

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