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Campaign report January 2011. EXECUTIVE SUMMARY. The following report serves as a recap of Intervencion marketing support and performance information as of March 3, 2011. Broadcast Dates: September 3- January 2011 Marketing Support: In Market Dates: August- December 2010
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EXECUTIVE SUMMARY • The following report serves as a recap of Intervencion marketing support and performance information as of March 3, 2011. • Broadcast Dates: September 3- January 2011 • Marketing Support: • In Market Dates: August- December 2010 • Objectives: Own Tuesday nights/ real life genre, WOM/ create buzz • Strategies: Break through social taboo, Digital as anchor, Maximization of radio, online, outdoor, affiliate, PR • Primary market focus: Mexico, Colombia, Brazil • Results • Above average network ratings, skewing women/ younger than average. • #1 A&E show pan-regionally in December 2010, P18+ • Surpassed digital benchmarks- 22,000 Facebook fans, 17K+ site traffic • Generated high level of consumer engagement, active digital participation.
MARKETING CHALLENGE Fuente: HM Quest Study: Addiction in Latin America – 6 countries / 500 cases
MEDIA STRATEGIES • Utilize digital media and Public Relations as the core components of the marketing campaign. • Digital media focused in online newspapers for high reach, and social media. Online allows for consumers to inquire and chat anonymously, important for sensitive or seemingly embarrassing topics. • Digital media efforts message on air tune in and A&E’s online community. • Public relations efforts link the show concept with the community, local organizations and A&E’s social outreach efforts under the platform “Project Recovery”. • Secondary media vehicles: Magazine, newspaper, Radio, Mobile. • Print vehicles (Magazine, Newspaper) skew towards a female audience with a particular focus on health and entertainment. • Radio primarily targeted towards Tuesday PM drive, to directly encourage listeners to tune in that evening. Also considered daytime talk radio formats to introduce the message in a relevant environment. • Mobile introduced as a test vehicle for Brazil only. • Media selected and maximized on a market by market basis. • Utilize all existing barter media placements.
AUDIENCE SKEWS YOUNGER/ FEMALE Average age: 38
DIGITAL- SPECIFIC RESULTS Web Page Visits Video Views Total Fans Objectives: 16,800 71,338 12,000 Results: 17,67328,00022,000 +10% Delivery on Objectives
TOTAL SOCIAL MEDIA IMPRESSIONS All social channels- Facebook, Twitter, Blog Posts 493,663 Intervencion/cao TV Facebook Impressions 228,938 @Intervencion/cao TV Twitter Impressions 335,000 Intervencion/cao TV Blog Posts TOTAL: 962,601
TWITTER ACTIVITY SUMMARY 3,959 167 619 @Intervencion/cao TV followers @Intervencion/cao TV mentions @Intervencion/cao TV tweets
TWITTER- HIGH LEVEL OF ENGAGEMENT WITH BRAND Twitter Fan Comments Me fascina... @Intervencion TV buen programa, buen formato…buenisimo!.. sigan con tan bella labor Natal, virada de ano...é preciso ajudar os dependentes químicos enfrentar esses momentos q p mtos é bm difícil... A&E- Perdi o Intervenção sobre anorexia. Cade reprise? A&E- Perdi o Intervenção sobre anorexia. Cade reprise? Luego sigue "intervención" en A&E es buenísimo!! Meu Deus, impressionada com o episódio de hoje de Intervenção no A&E, coitada. =/ Assistindo "intervenção” na A&E…. (impressionada) Excelente los programas de @IntervencionTV mi sueño es trabajar en una producción asi!!
FACEBOOK ACTIVITY SUMMARY: Intervencion + Intervencao 17,922 fans 4,070 likes 157 wall posts 1,473 comments
FACEBOOK- HIGH LEVEL OF ENGAGEMENT WITH BRAND Facebook Fan Comments Álcool leva vc a usar outras drogas, sei muito bem os efeitos do alcool meu avô era alcolatra... parei de beber recentemente... resolvi parar pq estava consumindo outros tipos de droga, então parei e pensei '' merda o q eu to fazendo. este programa es lo maximo..es lo mejor que he visto..es muy crudo y real...los felicito..ojala y sigan ayudando mas personas...!!! A&E- Perdi o Intervenção sobre anorexia. Cade reprise? de verdad los felelicito..... muy buen programa XD Série Perfeita mew.! Já abusei do Álcool também mas hoje graças a Deus estou liberto deste vicio. . =/ jjajaajj que constructiva esta pagina gracias x la informacion No solo son las drogas, decidi dejar el cigarrillo despues de un capitulo q observe. llevo un mes sin fumar y estoy feliz ¡¡¡ Gracias..
BLOGS AS A SOURCE OF WOM 78 335,000 100 number of blogs posts estimated impressions percentage of positive posts
CONSISTENT PROMINENT PRESS “Intervencion, una historia con vicios bien contada” El Tiempo (Intervention, a welltoldstory of vices.) “La metodología de la recuperación llevada a la TV” El Nuevo Siglo (Recoverymethodsbroughtto TV) "Intervención exorcisa los demonios de la adicción", Diario El Nacional, 05/09/10 (Interventionexorcizesthedemons of addiction) "Intervención: pionera en su género...", Revista Entertainment, Nov, 2010 (Intervention: pioneer in itsgenre) "Intervención demuestra que la recuperación es posible", Diario El Informador, 15/10/2010 (Intervention shows thatrecoveryispossible) A&E Lucha contra las adicciones (Television.com.ar) (A&E Fightsagainstaddiction) TV con Orientación Social (Tiempo Argentino) (TV with Social Responsibility) “Con un abordaje único, la producción acompaña la lucha entre las personas viciadas y las terribles crisis personales cuando sus familias y amigos planean una acción.” Jornal da Cidade (1 de septiembre) (With a unique format, la production shoes the fight between the addict and the terrible personal crisis when friends and family take action) $500,000 in press coverage value cross major markets- Mexico, Argentina, Colombia, Brazil, and Venezuela.
CONSISTENT PRESS • NOTA REVISTA TV Y NOVELAS • NOTA REVISTA RECORD
CONSISTENT PRESS • RECORD • REFORMA
CONSISTENT PRESS Q- Mexico Venezuela- El Nacional
EVALUATION- HAVAS MEDIA • Havas was hired to manage the digital extensions of the campaign, including online media planning and buying, and social media management. • + Strong strategic planning • + Regular results reporting • + Adaptable, quick, accessible • + Provided critical support in the absence of dedicated internal resources. • + Provided a benchmark and best practices for future campaigns. We now have the tools to manage internally with the right resources. • + Ad sales benefit? • Social media management component was costly. • Agency was learning with us as we went along/ lack of solid social media experience. • Online media team did not communicate changes or hurdles in the campaign well. • Project manager was only present for 1st month. • Many contacts.
TACTICAL LEARNINGS + Fans embraced the show as a tool to create awareness on the drug addiction challenges + Postings on celebrities fighting drug addiction and anorexia triggered passionate debates and generated record engagement for the pages. + Longer notes were effective at engaging the audience. + Fans frequently asked about the possibility of LatAm having its own version. +/- Fans would like to be able to learn more about what happened to the people on the show; especially whether or not they stuck to the treatment. - Bloggers expressed that they needed more time to post the content. - While Orkut is one of the most popular social networks in Brazil, Brazilians frequently opted to connect with Intervention on Facebook instead