CONSUMER RIGHTS ON GOODS & SERVICES

2. CONSUMER RIGHTS ON GOODS & SERVICES m FARRAH JAFFAR SB09065

3. Consumer • Buys products or services for personal use. • Makes the decision whether or not to purchase. • Can be influenced by marketing and advertisements. consumer right • The Malaysia's Consumer Protection Act 1999 (CPA) is a piece of legislation enacted to provide greater protection for consumers against various types of exploitations and unfair dealings.

4. Right to safety Right to choose Right to be informed Right to redress or remedy Right to be heard Basic Consumer right Right to make decisions Right to service Right to consumer education

6. RIGHT TO MAKE DECISIONS

8. RIGHT TO SERVICES

9. RIGHT TO BE INFORMED