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eBay BACKGROUND

eBay BACKGROUND. Organization. Background of the Company. Organization Employees. Employee Tasks. Tech Project Management Quality Assurance Software Engineers Architecture User Experience Legal, Marketing, Sales, HR, Finance, Product Management….

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eBay BACKGROUND

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  1. eBay BACKGROUND • Organization

  2. Background of the Company • Organization • Employees

  3. Employee Tasks • Tech • Project Management • Quality Assurance • Software Engineers • Architecture • User Experience • Legal, Marketing, Sales, HR, Finance, Product Management….

  4. Margaret (Meg) WHITMANPresident & CEO • Background

  5. Prior To eBay • Hasbro Inc’s Preschool Division • General Manager • Florist Transworld Delivery • President & CEO • Stride Rite Corporation • President of Stride Rite Division • Walt Disney Company • SR. VP Marketing • Bain & Company • VP • Procter & Gamble • VP Brand Management

  6. Accomplishments • The Wall Street Journal • Time • Fortune • Business Week

  7. Margaret (Meg) WHITMANPresident & CEO • Traits

  8. Traits • Strong communicator • Promote a vision • Make others feel important • Admits mistakes • Criticize others only in private • Stay close to the action and is involve • Celebrate success • Make trust a priority

  9. Traits Continue • Her Smile

  10. Margaret (Meg) WHITMANPresident & CEO • Skills

  11. Skills • Steering and influencing relationships to generate financial return • Conversing not commanding • Asking questions as oppose providing answers • Building continual consensus and earning trust through transparency • Experimenting and failing • Make sure board of director are full participants

  12. Skills (Continued) • Collaborative network • Connecting employees and customers in two-way communication • She realizes she can’t control eBay’s community • Trust community • Don’t assume you know more than the marketplace • Demonstrate leadership through learning by listening and understanding • Strong believer in maintaining boundaries

  13. Quiz (Pass / Fail)

  14. Quiz • What happens when you try to steal an eBay customer?

  15. Quiz • What happens when you steal an EBay customer? • Hint:

  16. Quiz • What happens when you steal an EBay customer? • Hint: If you try to take a little bite, away from eBay…

  17. Quiz • What happens when you steal an EBay customer? • Hint: If you try to take a little bite away from eBay… • You might get a big bite back from the big bad dog, in the form of a…

  18. A Meg-A-Bite -- What?

  19. Leadership Behaviors Observed In Meg Whitman

  20. Research Sources • Numerous Internet Sites • Wall Street Journal • Time Magazine • Forbes • News Week • Business Week • Fortune Magazine • U.S. News & World Report • Some Trade Journals • But, Absolutely No Scholarly Journals

  21. ObservedBehavior Patterns

  22. Behavior Pattern • Participative

  23. Behavior Pattern • Participative (Dominant Behavior Pattern)

  24. Behavior Patterns • Participative (Dominant Behavior Pattern) • Charismatic

  25. Behavior Patterns • Participative (Original & Dominant Behavior Pattern) • Charismatic (At Different Times)

  26. Behavior Patterns • Participative (Original & Dominant Behavior Pattern) • Charismatic (At Different Times) • Boundary Spanning

  27. Behavior Patterns • Participative (Original & Dominant Behavior Pattern) • Charismatic (At Different Times) • Boundary Spanning (Some Newer Trends)

  28. Participative Leadership(The model from a textbook) • Draws out and listens to followers

  29. Actual Behavior Observed She actively seeks to gather meaningful input from others:

  30. Actual Behavior Observed She actively seeks to gather meaningful input from others: Customers

  31. Actual Behavior Observed She actively seeks to gather meaningful input from others: Customers Employee

  32. Participative Leadership(A model from a textbook) 2. Holding meetings to share decisions, problems and to gather input.

  33. Actual Behavior Observed She hosts a group of 20 “best” customers, monthly, to visit the headquarters in San Jose, California.

  34. Actual Behavior Observed She hosts a group of 20 “best” customers, monthly, to visit the headquarters in San Jose, California. • Other Employees Listen to what customers want. • Meg listens to employee input AND customers

  35. Participative Leadership(The model from a textbook) 3. Giving serious consideration to followers’ input

  36. Actual Behavior Observed • She will make changes based upon the input she gets from meetings…

  37. Participative Leadership(The model from a textbook) 4. Reaching consensus with followers and other leaders as equals.

  38. Actual Behaviors Observed • Carolina mentioned this in her “Traits” • She is transparent and approachable. .

  39. Actual Behaviors Observed • Carolina mentioned this in her “Traits” • She is transparent and approachable, • Prefers to collaborate,

  40. Actual Behaviors Observed • Carolina mentioned this in her “Traits” • She is transparent and approachable, • Prefers to collaborate, • Not condescending.

  41. Actual Behaviors Observed • Carolina mentioned this in her “Traits” • She is transparent and approachable, • Prefers to Collaborate • Not condescending, • Treats her followers as equals.

  42. Participative Leadership 5. Delegating decisions to capable followers

  43. Actual Behavior Observed • We found that she trusts her people, and they love her for it.

  44. Charismatic Leadership (Most but not all behaviors)

  45. Charismatic Leadership • Advocates moral mission and vision

  46. Charismatic Leadership • Advocates moral mission and vision • Uses inspirational rhetoric

  47. Charismatic Leadership • Advocates moral mission and vision • Uses inspirational rhetoric • Build’s own image in followers’ eyes

  48. Charismatic Leadership • Advocates moral mission and vision • Uses inspirational rhetoric • Build’s own image in followers’ eyes • Role model behaviors for followers with high expectations and confidence

  49. Charismatic Leadership • Advocates moral mission and vision • Uses inspirational rhetoric • Build’s own image in followers’ eyes • Role model behaviors for followers with high expectations and confidence • Takes risks to achieve mission

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