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Small and Medium Business Outreach. 10% Most Impacted. All customers identified as 10% most impacted educated Utilized non-traditional methods such as Business Customer Service Reps, in attempting to reach customers ~3,000 attempts by phone and in-person
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Small and Medium Business Outreach 10% Most Impacted • All customers identified as 10% most impacted educated • Utilized non-traditional methods such as Business Customer Service Reps, in attempting to reach customers • ~3,000 attempts by phone and in-person • Minimum 2 phone and 1 in-person attempt, prior to mailing education kit * Includes customers also educated by other means such as workshops and webinars, etc. 18-1
Small and Medium Business Outreach 152Workshop, Webinar, etc. 312Declined Person-to-Person Outreach 289Out of Business 10% Most Impacted Only 204 had increase of more than 3% and $50 2,979educational kits mailed 2,022 < 3% and < $50 18-2
