SAFETY MANAGEMENT SYSTEM (SMS) SAFETY PROGRAM MANUAL (SPM)

1. SAFETY MANAGEMENT SYSTEM (SMS) SAFETY PROGRAM MANUAL (SPM) Maryland Department of Transportation Maryland Aviation Administration March 4, 2009

2. INTRODUCTION • INTRODUCTION – BWI SMS TEAM • BWI OVERVIEW • SMS APPROACH • GAP ANALYSIS OVERVIEW • MAA PLAN FOR SMS IMPLEMENTATION • CONCLUSIONS

3. BWI SMS TEAM • WAYNE PENNELL - DEPUTY EXECUTIVE DIRECTOR • GEORGE HAEHL -RISK MANAGER • BEN MARTINEZ -AIRPORT OPERATIONS • CONSULTANTS - CEDRICK JOHNSON –CONSULTANT TASK MANAGER – ADCI - MIKE STEER - URS - ELIZABETH MATARESE – ISI

4. BWI OVERVIEW • TOTAL AIR PASSENGERS: 21 MILLION • TOTAL OPERATIONS: 800 +/- • TERMINAL GATES (5 CONCOURSES): 81 • PARKING GARAGES: 2 • 4 RUNWAYS (2 AIR CARRIER) • 25TH BUSIEST US AIRPORT

5. BWI ORGANIZATION • STATE MANAGED AIRPORT • MANAGED BY MARYLAND AVIATION ADMINISTRATION (MAA) • APPROX. 530 EMPLOYEES • GROUPS – 4; OFFICES- 20; DIVISIONS-50+/- • 12 DOMESTIC/INTERNATIONAL CARRIERS • AIRPORT SERVICE BUSINESSES

6. BWI SMS GOALS • ASSESS CURRENT PRACTICES RELATIVE TO SMS APPROACH • INCORPORATE SMS ADVANTAGES WITHIN EXISTING SYSTEM • DEVELOP STRATEGY FOR EFFECTIVE IMPLEMENTATION OF SMS PRINCIPLES • COST EFFECTIVE INTEGRATION OF SMS

7. SMS PILOT STUDY • GAP ANALYSIS • DEVELOP SAFETY PROGRAM MANUAL (SPM) – Describes SMS Implementation - INTERNAL DOCUMENT FOR MAA GUIDANCE ON SMS - UTILIZED AS GUIDANCE MANUAL FOR INDIVDUALS RESPONSIBLE FOR SMS

8. SMS APPROACH • EVALUATED EXISTING DOCUMENTS • DEVELOPED “GAP” QUESTIONAIIRE • INTERVIEWED SAMPLE OF STAFF - One on One - Anonymous • PRESENTED FINDINGS TO EXECUTIVES AND MANAGEMENT • BUILD CONSENSUS OF SUPPORT

9. GAP OVERVIEW Primary • Policy Statement • Communication • Training • Formal SRM Process • Internal/External Audit Secondary • Records Management • Trend Analysis • Responsibility Matrix • Utilization of Resources • Organizational Structure • Non-Punitive Reporting

10. GAP OVERVIEW – POLICY STATEMENT • LACK OF COMPREHENSIVE SAFETY POLICY • DIFFERENT UNDERSTANDING OF SAFETY PRACTICES • Maintenance and Engineering – OSHA/MOSHA • Operations/Security – FAA Part 139 and TSA

11. GAP OVERVIEW – COMMUNICATION • MAA CONSENSUS OF POOR COMMUNICATION - Lack of Clearly Defined Channel • CONFIRMED UNAWARENESS AND CONFUSION • COMMUNICATION IS A TWO WAY STREET - Issues Reported to EMT - Policy Communication from EMT

12. GAP OVERVIEW – TRAINING • TRAINING IS COMPARTMENTALIZED IN INDIVIDUAL OFFICES • MANY EMPLOYEES ARE UNAWARE OF AVAILABLE TOOLS • Learning Management System (LMS), etc. • ENFORCEMENT FOR MANDATORY TRAINING • Quote: “The administration could improve upon safety management by better training and awareness and distribution of documents.”

13. GAP OVERVIEW – FORMAL SRM • LACK OF FORMAL PROCESS FOR ADDRESSING HAZARDS AND RISKS • REQUIRES 5 STEPS • Describe the System. • Identify the Hazards. • Determine the Risk. • Assess and Analyze the Risk. • Mitigate the risk. • HEART OF SMS • Quote: “There is not a formal ‘risk assessment’ process at the airport.”

14. GAP OVERVIEW – AUDITING • LACK OF INTERNAL/EXTERNAL AUDIT IN ADMINISTRATION • SAFETY SELF INSPECTIONS AND OVERSIGHT • Federal Compliance • FAA • TSA • OSHA • NFPA • State Compliance • MDE • MOSHA

15. GAP OVERVIEW - SECONDARY Secondary GAPS • Contributes to Primary Gaps • Trend Analysis • Responsibility Matrix • Utilization of Resources • Organizational Structure • Non-Punitive Reporting

16. MAA SMS IMPLEMENTATION (SPM) • FAA COMPLIANCE • PROACTIVE PROCEDURES • REORGANIZATION FOR SAFETY & TRAINING OF PERSONNEL • RECORD DOCUMENTATION & TRACKING • SAFETY RISK MANAGEMENT • AUDITING & OVERSIGHT

17. SMS FINANCIAL IMPACTS NOW, LET’S TALK MONEY!!!!!

18. SMS FINANCIAL IMPACTS

19. SMS FINANCIAL IMPACTS

20. OFFICE OF SAFETY & TRAINING (OST) • MANAGE SAFETY RISK MANAGEMENT • CREATE CENTRALIZED TRAINING • CHAIR AIRPORT SAFETY COMMITTEE (ASC) • RESPONSIBLE FOR FAA COMPLIANCE

21. ORGANIZATIONAL CHART

22. SAFETY RISK MANAGEMENT • RECORD DOCUMENTATION • TREND ANALYSIS • RISK MATRIX (FORMAL ANALYSIS) • IMPLEMENT FAA ADVISORY CIRCULAR – 150/5200-37 • MITIGATION

23. CENTRALIZED SAFETY TRAINING • CONSOLIDATE ALL PHASES OF TRAINING • REALLOCATED RESOURCES (TRAINERS) • COMPREHENSIVE APPROACH TO EMPLOYEE EDUCATION • IMPROVED EMPLOYEE TRACKING - Coordinated with HR • COMMUNICATION • UNDERSTANDING RESPONSIBILITY FOR SAFETY • ORGANIZATIONAL STRUCTURE

24. AIRPORT SAFETY COMMITTEE (ASC) • IMPROVED ORGANIZATION • FULL REPRESENTATION • COMMUNICATION • PROACTIVE ACTIVITIES • FOLLOW-UP MITIGATION

25. FAA COMPLIANCE • FAA REGULATORY DOCUMENTATION • CHECKLIST CONFIRMATION • ASSURANCE • AUDITING • PROMOTION OF SAFETY

26. FAA COMPLIANCE

27. SMS STATUS UPDATE • AWAITING NPRM • INTEGRATING SMS PRINCIPLES INTO EXISTING PRACTICES • UPGRADING TRACKING/TRENDING MECHANISMS FOR FUTURE INTEGRATION • EXAMINING LEGAL IMPACTS OF NON-PUNITIVE INTEGRATION

28. INTEGRATION EXAMPLES • UPCOMING CONSTRUCTION EFFORTS • MULTI-DIVISION REVIEW AND UPDATES INCLUDING SIGNED APPROVALS • ADDRESS TENANT INFORMATION ADVISORY REQUIREMENTS • FAA/MAA WEEKLY UPDATE MEETINGS

29. SMS PILOT SUGGESTIONS • DETERMINE STAFF PERCEPTION OF SAFETY RESPONSIBILITY “GAPS” • EXECUTIVE “BUY-IN” • DEFINE UNIQUE CHARACTERISTICS • UNDERSTAND FINANCIAL CAPABILITIES • “LOOK IN THE MIRROR!”

30. CONCLUSIONS • MINIMAL COST IMPACT FOR INTEGRATION (EQUIPMENT ONLY) • IMPLEMENTATION SCHEDULE • IMPROVED TRAINING THROUGHOUT ORGANIZATION • COMPLY WITH REGULATORY REQUIREMENTS • SAFER ENVIRONMENT!