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Anatomy of a One-Stop Center

Anatomy of a One-Stop Center Mayor’s Office of Employment Development Eastside Career Center, Baltimore Maryland Managed by:. Anatomy of a One-Stop Design Principles. “Anatomical” analysis of participant level One-Stop data

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Anatomy of a One-Stop Center

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  1. Anatomy of a One-Stop Center Mayor’s Office of Employment DevelopmentEastside Career Center, Baltimore Maryland Managed by:

  2. Anatomy of a One-Stop Design Principles • “Anatomical” analysis of participant level One-Stop data • Flow analysis (Who comes into the center? Where do they go? What do they do?) • Process Analysis (What services are being utilized within the One-Stop?) • Ethnographic Analysis (Breakdown of services by demographics) • Spatial Analysis (Traffic Flow in the One-Stop) • Historical analysis of One-Stop • Data Analysis (Existing administrative records, partner agency data) Find out more! Treva Stack 410-837-4685, tstack@ubalt.edu www.ubalt.edu/jfi

  3. Current Use of Administrative Records • Limited information is collected on non-WIA registrants • These self-directed core customers comprise 81% of adults accessing MOED’s One-Stop Career Center Network. • Many transactions that take place at the One-Stop are not captured. • Swipe card system not a panacea.

  4. System Level Research Projects • Baltimore’s Workforce Investment Board and MOED use administrative records for research purposes • WIA Tier Study (customer flow, client cohort outcomes) • Training Investment Analysis • Comparable Cities Benchmarking Project

  5. Maryland’s Workforce Exchange System • State’s integrated data collection, case management, information management, and reporting system. • Introduced Spring 2004 • One system for both WIA and Wagner-Peyser Programs. • Available by Internet access Summer 2005

  6. Administrative Records and Earnings • Maryland UI wage records • TRADE UI wage records from states adjacent to MD (DC, DE, PA, OH, VA, WV) • Federal Employment (OPM, DOD, USPS)

  7. Anatomy Project Research link with Administrative Records • Flow/Process/Spatial Analysis (sign-in sheets, swipe cards) • Historical analysis (previous reports, publications, agency records) • Data analysis (MIS data, customer case notes, wage records)

  8. Final Thoughts • Administrative records can contribute greatly to research projects • The current method of data collection does not comprehensively tell the story of a One-Stop Career Center • Non-WIA registrants and their activities should be examined more comprehensively

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