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Chapter 14

Chapter 14. Shaping Culture and Values. Culture. The set of key values, assumptions, understandings, and norms that is shared by members of an organization and taught to new members as correct. Internal integration External adaptation. Ex. 14.1 Levels of Corporate Culture.

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Chapter 14

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  1. Chapter 14 Shaping Culture and Values

  2. Culture The set of key values, assumptions, understandings, and norms that is shared by members of an organization and taught to new members as correct • Internal integration • External adaptation

  3. Ex. 14.1 Levels of Corporate Culture Culture that can be seen at the surface level Visible • Artifacts such as dress, office layout, symbols, slogans, ceremonies Invisible • Expressed values, such as “The Penney Idea,” “The HP Way” • Underlying assumptions and deep beliefs, such as “people here care about one another like a family” Deeper values and shared understandings held by organization members

  4. Culture Strength The degree of agreement among employees about the importance of specific values and ways of doing things

  5. Ex. 14.2 Adaptive Versus Unadaptive Cultures

  6. Ceremony, Story, and Symbol Ceremony • A planned activity that makes up a special event and is generally conducted for the benefit of an audience Story • A narrative based on true events that is repeated frequently and shared among employees Symbol • A object, act, or event that conveys meaning to others • Shaping culture: specialized language, selection and socialization, daily actions.

  7. Organizational Values The enduring beliefs that have worth, merit, and importance for the organization

  8. Ex. 14.3 Four Corporate Cultures Flexibility Clan Culture Adaptability Culture Values: Cooperation Consideration Agreement Fairness Social equality Values: Creativity Experimentation Risk-taking Autonomy Responsiveness External focus Internal focus Bureaucratic Culture Achievement Culture Values: Economy Formality Rationality Order Obedience Values: Competitiveness Perfectionism Aggressiveness Diligence Personal initiative Stability

  9. Ethics The code of moral principles and values that governs the behavior of a person or group with respect to what is right and wrong

  10. Values-Based Leadership A relationship between leaders and followers that is based on shared, strongly internalized values that are advocated and acted upon by the leader

  11. Code of Ethics and Chief Ethics Officer Code of Ethics: a formal statement of the company’s ethical values Chief Ethics Officer: A high-level company executive who oversees all aspects of ethics

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