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Charlotte McGowan Southwestern Michigan College

Are you short in your line up? Do you need more staff but can’t because of budget cuts and hiring freezes?. Charlotte McGowan Southwestern Michigan College. My B ackground in Testing. Bachelors Degree from Bethel College Director of Academic Assessment & Testing Services

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Charlotte McGowan Southwestern Michigan College

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  1. Are you short in your line up?Do you need more staff but can’t because of budget cuts and hiring freezes? Charlotte McGowan Southwestern Michigan College

  2. My Background in Testing Bachelors Degree from Bethel College Director of Academic Assessment & Testing Services Director – 4 years 10 Years working in testing

  3. Wish List for Testing Center: More Staff Better Flexibility Retention Dependability

  4. How do you get the staff you need when you need it? This is how I did it…………

  5. Collecting Data What kind of data?

  6. Broke it down • Kind of tests • Busy times of years • Volume • Student enrollment • Student count • Student numbers

  7. Exam Trends • Number of exams

  8. Increase in Testing Center Use

  9. Other times help is needed • Specialty Exams • Classroom Tests Number of exams

  10. Classroom Testing and Specialty Exams Double staff Still need coverage for the testing centers

  11. Months the Majority of Exams are Given Number of exams

  12. Volume of Tests • April • December • November • October • January • May • September • August Highest Volume Lowest Volume

  13. Other Areas When They Are the Busiest • August • January • March • April • May • December • September • June Academic Support Records & Registration

  14. Gathered All My Data • Charts • Student Counts • Testing Numbers • Other Department Information

  15. Compared our busiest time to other departments slower non-busy times Other Departments (Busy) • August • May • September • January (Slow) • October • November • December • April Testing Center (Slow) • January • May • September • August (Busy) • April • December • November • October

  16. A Pattern Emerged • When the Testing Center was busy • Other departments were slower • When the Testing Center was slower • Other departments were busy

  17. What was my idea????

  18. SHARE EMPLOYEES ACROSS DIVISIONS AND DEPARTMENTS

  19. How??? • Taking charge • By talking with my supervisor • Reaching out to other departments • Creative scheduling

  20. Take Charge by Selling the Idea to Others • Data • Trends • Benefits Number of exams

  21. What are the Benefits? Versatile Flexible Dependable Cost Retention

  22. Need Support From • Supervisors • Other Departments • Deans • Chairs

  23. Creative Scheduling Chart the times staff is needed Assign staff to each area when they are needed Coordinate with other departments Find flexible staff willing to participate

  24. How to Make it Work • Passionate • Take Ownership • Champion for the idea • Cooperation • Scheduling • Cross Training • Find the right people

  25. Questions???????

  26. Thank You Charlotte McGowan cmcgowan@swmich.edu Southwestern Michigan College

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