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Briefing: CHCS Updates Date: 22 Mar 2007 Time: 1010 - 1100

Briefing: CHCS Updates Date: 22 Mar 2007 Time: 1010 - 1100. Objectives. Provide an overview of “issue” resolution Briefly discuss known issues Report on status of pending resolutions. Issue Resolution. Identify a software problem Is it broken or is it a training issue - ??-???

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Briefing: CHCS Updates Date: 22 Mar 2007 Time: 1010 - 1100

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  1. Briefing: CHCS Updates Date: 22 Mar 2007 Time: 1010 - 1100

  2. Objectives • Provide an overview of “issue” resolution • Briefly discuss known issues • Report on status of pending resolutions

  3. Issue Resolution • Identify a software problem • Is it broken or is it a training issue - ??-??? • Review Release notes • Check for informationals on Field Services Forum • https://fieldservices2.saic.com/ • Report the problem • Follow site guidance • Contact the MHS Helpdesk • http://www.mhs-helpdesk.com/Pages/contact_us.asp • (800) 600-9332 (CONUS) (866) 637-8725 (OCONUS) • Follow-up • If you don’t like the answer or if it does not satisfy your needs elevate the problem through your service manager.

  4. Known Issues • UB92 Print Problems for Inpatient Bills • A bill will not print if there is a problem but can that problem be fixed at site? • Cannot print more than one UB92 at a time. • Bills print the first one fine but subsequent are off line • Bills generated for expired or invalid accounts • Workaround is to write off the account or initiate a trouble ticket • Reopen MSA accounts • Not an easy solution because it is a design change • Old MSA accounts reopening on MMR/1860R • Under investigation, initiate a trouble ticket

  5. Known Issues • There is no way to globally add a new policy for all the patients who currently hold a policy with Mailhandlers. • Instructions have been provided to TMA VPOC for re-pointing Mailhandlers to First Health/Coventry • DD7A reconciliation • Duplicate entries • There is a gap in the time between the effective date of the old and new rate. • CITPO approved this month and SIR is in development

  6. Pending resolutions • UB92 Print Problems for Inpatient Bills • Fix is contained in release in CP 308 • If still experiencing problems, contact the MN helpdesk and place a ticket. (help@mhs-helpdesk.com) • Provide the correct HIC ID, Coverage Type and Ranking • Bills generated for expired or invalid accounts • Cannot manually close inpatient accounts and force MSA bill • OHI shows open after it has been expired • Coverage last update is not updated correctly CP312 - 34637 • Payment History Data is incorrect • UB92 prints corrupt payment history data. In development. 34515 is in development. • May be fixed by converting the account

  7. Pending resolutions • 34508 – Balance check incorrectly updates payment totals. Awaiting CP assignment • 34516 – MMR/MMD/1860R report inconsistencies. In development. • 34570 – Unable to close TPC account and open MSA CP310 • 34527 –Gap time between effective date of old and new rates. In development.

  8. Summary • We’ve discussed the process for identifying, reporting and follow-up for CHCS issues. • Known issue fixes must go through a lengthy process before you see results. • You now know many of the fixes and issues we are working on.

  9. QUIZ • Q: This presentation was helpful _____ • A: Y • B: N • Q: A trouble ticket can be initiated by: • A: Screaming loudly for help • B: Send email to help@mhs-helpdesk.com • C: Call (800) 600-9332 (CONUS) (210) 767-5250 (Direct) (866) 637-8725 (OCONUS) • D: Either B or C

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