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Incontro con le rappresentanze sindacali di CSC Italia

Incontro con le rappresentanze sindacali di CSC Italia. Vittorio Albini, Simona Bonati 22 giugno 2009. Kick-off 2009 CSC Italia. May 27, 2009 Claude Czechowski. 2007. SUBPRIMES WHERE IT ALL STARTED. TODAY, 2009. GLOBAL. ECONOMY IN RECESSION. FY09 Achievements. NEW OPPORTUNITIES.

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Incontro con le rappresentanze sindacali di CSC Italia

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  1. Incontro con le rappresentanze sindacali di CSC Italia Vittorio Albini, Simona Bonati 22 giugno 2009

  2. Kick-off 2009 CSC Italia May 27, 2009 Claude Czechowski

  3. 2007 SUBPRIMES WHERE IT ALL STARTED

  4. TODAY, 2009 GLOBAL ECONOMYIN RECESSION

  5. FY09 Achievements NEW OPPORTUNITIES GLOBAL ECONOMYIN RECESSION

  6. FY09 Achievements DISRUPTIVE STRATEGIES NEW BUSINESS MODELS | NEW OPERATING MODELS Business and IT Transformation Program and Change Management

  7. FY09 Achievements • Excellent 1st half • Slow down in 2nd half • BUT we delivered!

  8. SECOND CONSECUTIVE YEAR AS A REGIONWE WON THE EAGLE FY09

  9. 7th consecutive yearCHAIRMAN’SAWARDFOR EXCELLENCEMobile Maintenance for Aircraft

  10. FY09 Achievements FY09 Results EMEA SW REVENUE OPERATING INCOME Portugal 1% REVENUE 118M $ AT FY09 EXCHANGE RATE -5% GROWTH FOR ITALY

  11. FY09 Achievements FY09 South & West Region contribution to GBS results globally REVENUE OPERATING INCOME REVENUE 1813M $ AT FY09 EXCHANGE RATE +12% GROWTH

  12. FY09 Achievements FY09 EMEA SW Fee Rates/Utilization by country FY10 trend: Tough times ahead FEE RATES FY09/FY10 Focus on rates and utilisation UTILISATION FY09/FY10

  13. FY09 Achievements FY09 GBS Fee Rates/Utilization around the world FEE RATES 81% 76% 78% 65% 63% UTILISATION

  14. FY09 Achievements FY09 Industry sector split EMEA SW FY09 REVENUE BY INDUSTRY SECTOR Healthcare 1% -5% -2% +8% +9% +27% FY09 TOTAL 886M $ +0% Shift from Financial Services to Technology & Consumer Services

  15. TOP 30 CLIENTS

  16. EMEA SW Top 30 Clients FY09 Achievements Account for 69% of Revenue Achieved 21% Growth • Need to extend • Geographical scope • Solutions & services

  17. EMEA SW Top 30 Clients by country (1-15) FY09 Achievements FY09 Total Revenue France Belgium Italy Spain

  18. EMEA SW Top 30 Clients by country (16-30) FY09 Achievements FY09 Total Revenue France Belgium Italy Spain

  19. South and West contribution to GBS top 20 clients FY09 Achievements AXA 22.0 Global/Multi Generali14.4 BE Rail 34.9 Soc Gen 32.3 BlueCrossBlueSheild 54.4M FR Savings Banks 28.3 PSA 20.1 BHP Billiton 53.3M ULA 25.8M Allianz 26.5 FR Rail 19.0 Verizon 17.7 CR Agri 18.5 Commerzbank 20.0 AUS Defence 42.5M Kroger 17.7 Fortis 14.0 Sparkasse 17.7 Louisiana Energy 17.7 GL 13.0 EMEA West North America Australia EMEA Central

  20. FY10 OBJECTIVES INCREASE VALUE TO OUR CUSTOMERS

  21. What are key executive client issues and agenda? CIOs, HRDs, CFOs, CPOs, CSCOs HOW ARE THEY EXPERIENCING THE CRISIS? Latest CSC Surveys have identified strategic and operational disruptions.

  22. Extend globally our key executive networks CFO, CIO, HR, CPO, CSCO Respond globally to our customer challenges Post Merger Integration (MA&D) Supply Chain Optimization (IVC, SRM) Monitor Performance and Risk (IBP, FDB) Improve Business and IT performance (Shape and Transform) Deploy our global practices solutions by industry Retail and Fashion: SAP Retail, Stealth CENR: Reach, SAP Mining, SAP IHS Technology Consumer Services: Back Office Transformation (SAP, Oracle), Business transformation and process improvement Manufacturing : SAP and Oracle back office and supply chain solutions, business process improvement, and technology change (SOAsure) FY10 Objectives FY10 ObjectivesIncrease Value to Our Customers

  23. New major wins & market trends FY10 Objectives Need to focus on customer issues and CSC consulting, business solutions and managed services

  24. Italy Federico Fellini L'unico vero realista è il visionario

  25. CSC Italy OrganizationLa struttura organizzativa di CSC Italia Staff EMEA functional report P&L Claude Czechowski CSC Italia President HR Vittorio Albini F&A Isabella Minardi S&MD Stefania Di Cristofaro Legal Alessandra Mancini Business Development Cosimo Solida Operation Mngmt Thierry Berdy Institutional Relations Maurizio Poerio Tech.&Quality Assurance Fabio D’Eramo Business Unit Financial Services (acting) GOS P.Bronzieri Business Unit Government & Services S.Pompili Business Unit Manufacturing (acting) Business Unit Fashion & Retail C.Solida EMEA FSG MILANO V.Albini FSG Bkg’s & Product & Services (S.Bordoni / U.Picco) Reins.’s Product & Services (A.Assi) Market Line “Fashion” Market Line “Manufacturing” M.Ingaramo Market Line “Banking” L.Scarpelli Market Line “Governm.&Transp., and Telco.& Utilities” Market Line “Insurance” G.Ingoglia ROMA S.Pompili GOS’s Line of Services • Account Mgr’s • Business Developers • Solution Group Mgr’s: • Stealth • Account Mgr’s • Business Developers • Solution Group Mgr’s: • Discrete manufact. • Proc. & HT manuf. • Competence Center Mgr: • Doc. & Cont. mngmnt • Account Mgr’s • Business Developers • Solution Group Mgr’s: • Insurance • Ins. IT cons. • Competence Center Mgr: • E-Business • Account Mgr’s • Business Developers • Solution Group Mgr’s: • Gov. & Transport. • Tlc. & Utilities • SAP • IT & Busin. cons. • Account Mgr’s • Business Developers • Solution Group Mgr’s: • Banking • Bank. IT cons. • Competence Center Mgr: • BI, Oracle, CRM Regional Offices PADOVA C.Solida A Calabrese TORINO G.Ingoglia

  26. Headcount impiegati CSC Italia Srl al 30 aprile 2008

  27. Headcount impiegati CSC Italia Srl al 31 maggio 2009 *Sono state conteggiate anche 2 persone del GIS (avrebbero dovuto essere assunte in SPA) per ottemperare alle assunzioni obbligatorie disabili

  28. Dimissioni impiegati CSC Italia Srldal 1 maggio 2008 al 31 maggio 2009

  29. Assunzioni impiegati CSC Italia Srldal 1 maggio 2008 al 31 maggio 2009 *Sono state conteggiate anche 2 persone del GIS (avrebbero dovuto essere assunte in SPA) per ottemperare alle assunzioni obbligatorie disabili

  30. Headcount impiegati CSC SPA al 30 aprile 2008

  31. Headcount impiegati CSC SPA al 31 maggio 2009

  32. Dimissioni impiegati CSC Italia SPAdal 1 maggio 2008 al 31 maggio 2009

  33. Assunzioni impiegati CSC Italia SPAdal 1 maggio 2008 al 31 maggio 2009

  34. Bench Status FY09 - detailed by periods Bench Status FY09 – detailed by periods

  35. Bench Status FY09 – detailed by sites

  36. TRAINING FY09 Business Industries Training 50 people involved Training for staff 20 people involved Technical and IT trainings 265 involved

  37. FY09 - Training (Status) GBS Details • GBS: • Techn Training: • 1.321 days • 315 people involved • English training: • 785 days • 126 people involved • Staff: • Specific Training: • 40 days • 20 people involved • English training: • 211 days • 34 people involved Tot 2.357 days 485 people involved

  38. CERTIFICAZIONI 10 Employees certified PMI for PMP (Project Management Professional) 15 Employees certified ITIL V2 (Foundation Certificate in IT Service Management) 93 Certification Microsoft Solutions obtained 16 Certifications IBM Datastage obtained 15 Certifications Oracle Database obtained 13 Certifications SUN (Programmer/Business Component) for the Java Platform, obtained • 7 Certifications BEA (Developer – Architect) (5 employees) • 2 Employees certified Cognos & BI Author

  39. GOALS: LINGUA INGLESE 160 employees had an english course training in classroom, thanks to funded courses.Availability of 140 Globalenglish licences, of which in use about 30On going the Belit Test for all employees in order to understand the knowledge level of each area. We got a pilot test for Italy:-Requests from 200 employees-Pilot licences for 130

  40. Training status • Training Strategy FY10 • Management Academy for middle managers • Project Management Training • Internal training for “managing People” – On line training • Internal training on “Performance Appraisal” – On line training • Internal Training on TALEO and its process – Virtual training on skillsoft • English training through Globalenglish • Reinforce the use of Skillport for all the employees; HR will train all the employees with some virtual orientation sessions • Technical skill (strategical or on demand)

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