1 / 7

Customer Service

Customer Service . Hunter E . Wordle. Argumentive Impatient Leave-me-alone Irritable/Moody Insulting Complaining Domineering/Superior Suspicious Slow/Methodical Dishonest. Types of Customers. How to handle the customer.

vachel
Download Presentation

Customer Service

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Customer Service Hunter E

  2. Wordle

  3. Argumentive • Impatient • Leave-me-alone • Irritable/Moody • Insulting • Complaining • Domineering/Superior • Suspicious • Slow/Methodical • Dishonest Types of Customers

  4. How to handle the customer Argumentive: Be polite to the customer, ask simple, polite questionsImpatient: Agree on things right awayLeave-Me-Alone: Let the customer be by themselvesIrritable/Moody: Stay positive Insulting: Don’t get mad be neutral and don’t have bad body languageComplaining: Respect them and listen to what they wantDomineering/Superior: Be polite and let them have their saySuspicious: Demonstrate good customer serviceSlow/Methodical: Don’t over whelm the customer Dishonest: Don’t jump to quick conclusions

  5. A: “Hello Mr. Kim, my products are in quarantine right now, how long will it be in quarantine?” B: “It will be in quarantine for about 3 to 5 days.” A: “Why do food products have to be quarantined?” B: “It is to make sure that there are no diseases or other problems.” A: “OK, fair enough. Please call me when the quarantine is finished.” B: “Sure.” Customer Service Dialogue

  6. A: “What is the next step after the quarantine?” B: “There will be an inspection of the items.” A: “What do they inspect?” B: “Make sure the product matches the ingredients.” A: “Thank you.” B: “You’re welcome.” Dialogue (continued)

  7. Citations https://www.google.com/search http://www.wordle.net/

More Related