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On Demand Services: An Enabler of Supply Chain Strategy

On Demand Services: An Enabler of Supply Chain Strategy. Scott Needham Managing Director, Leadtec. What will be Covered?. What is an On Demand Service? On Demand as an Enabler of Supply Chain Strategy. What is an On Demand Service?. An On Demand Service is Software as a Service (SaaS)

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On Demand Services: An Enabler of Supply Chain Strategy

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  1. On Demand Services: An Enabler of Supply Chain Strategy Scott Needham Managing Director, Leadtec

  2. What will be Covered? • What is an On Demand Service? • On Demand as an Enabler of Supply Chain Strategy

  3. What is an On Demand Service? • An On Demand Service is Software as a Service (SaaS) • “Software Deployed as a Hosted Service and Accessed Over the Internet” • Key Innovations Beyond Hosted Service: • Multi-tenant Architecture • Scalability • Customisable • Reduces Risk, Brings IT Spending in Line with Business Returns

  4. On Demand Services – Main Stream • Search: The Original On Demand Service • Google and Yahoo Enter the Business World: • Gmail for Domains, Yahoo Business Mail • Writely, Google’s On Demand Word Processor • Google Spreadsheets • “Services Disruption” – Ray Ozzie takes over from Bill Gates • Microsoft Responds with Office Live… • Enablers for SME Businesses

  5. On Demand Services – Business • Leadtec’s CRM Story - On Demand as an Enabler • “The Business Web” – Marc Benioff Berates, Mocks the Big Software Providers… • Over 22,000 Clients, 400,000 Users • The AppExchange, 200 On Demand Application Vendors • Creation of New Markets

  6. On Demand Services - Supply Chain • The Supply Chain is Inherently Distributed – On Demand Services are Well Suited • Example – On Demand Communications and Translation Services

  7. Traditional Software Solution… Trading Partner A Trading Partner B Trading Partner C Trading Partner D Web Services HTTP AS2 FTP “EDI over the internet is free…” Supplier 1 Supplier 2 Supplier N Communication … ERP-Accounting

  8. Traditional Software Solution… Trading Partner A Trading Partner B Trading Partner C Trading Partner D EDI X12 Flat File EDI EDIFACT XML “We’ll all use an industry standard…” Supplier 1 Supplier 2 Supplier N Communication • $10Ks of Software, Consulting & Maintenance … Translation • $10Ks of Infrastructure, Data Center , DR sites Support: 24-7 or just Business Hours ? ERP-Accounting • 1-3 Full-time Equivalent Support Staff…

  9. On Demand Service… Trading Partner A Trading Partner B Trading Partner C Trading Partner D Web Services HTTP AS2 FTP Communi-cations Protocol of Choice Supplier 1 Supplier 2 Supplier 3 ERP-Accounting …

  10. On Demand Service… Trading Partner A Trading Partner B Trading Partner C Trading Partner D EDI EFIFACT EDI X12 XML Flat File Communi-cations Trans-lation • Typically Less than $10K Up-Front • Often Less than $500 per Month • Includes 24-7 Support, Disaster Recovery, Specialist Expertise Format of Choice Supplier 1 Supplier 2 Supplier 3 ERP-Accounting …

  11. On Demand Services - Supply Chain • Powerful and Cost Effective Solution for Large Enterprises • An Enabler for the Medium and Small Enterprise

  12. Challenges to On Demand • Reliability: What if the service goes down? • On Demand Service Providers Invest More in Availability and Reliability • Security: Is my data safe? • On Demand Service Provider Invest More in Security • Useability: Do I have to wait for web browser refreshes? • Smart Clients and move to the “Business Web”

  13. Other On Demand Services… EANnet Community Management GS1 CMT Head Office ERP-Accounting

  14. The Future… Communi-cations Server Trans -action Server Product Data Synch Scan Packing/Logistics Business Intelligence Head Office ERP-Accounting Warehouse 1 Warehouse n …

  15. Overview • On Demand Services are Here and the Way of the Future • On Demand Services are Enabling Supply Chain Strategies Today • Exciting On Demand Services are in the Pipeline.

  16. Thank You Scott Needham Managing Director Leadtec

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