Indiana Michigan Power Income Qualified EWR Program

1. Indiana Michigan PowerIncome Qualified EWR Program Jon Walter Energy Efficiency & Consumer Programs Manager

2. Overview of I&M

3. Income Qualified Program Goals and Strategies Goal 1: Lower electrical energy consumption by providing long life direct install energy saving measures as well as home shell and weatherization improvements.

4. Income Qualified Program Goals and Strategies (continued) Goal 1 strategies: On-site home energy audits with recommendations; Direct install of LED lighting in high use sockets; Direct install of water saving measures (electric water heaters) such as showerheads, kitchen and bath faucet aerators, water heater and pipe wrap, etc.; Provide energy efficient products to income-qualified customers: refrigerators, WiFi enabled thermostats

5. Income Qualified Program Goals and Strategies (continued) Provide home shell and weatherization improvements measures such as air infiltration reduction, duct sealing, insulation, and air conditioner tune ups (up to $3,000 worth of measures per home) in coordination with already existing low income community weatherization programs to maximize potential savings for low income clients; Provide weatherization measures in low income multi-family units working in conjunction with property owners; and Address the SW Michigan deferral rate by connecting the customer with community resources that provide more in depth home repair services and coordinating those efforts.

6. Income Qualified Program Goals and Strategies (continued) Goal 2: Educate residential customers about the benefits and opportunities to decrease and/or manage energy consumption.

7. Income Qualified Program Goals and Strategies (continued) Goal 2 strategies: On-site home energy audits provide auditors with a one-on-one opportunity to interact with and educate customers about their energy usage; A personalized home energy report is provided at the completion of each audit that shows how the customer can increase the energy efficiency of their home; Provide customers with easy-to-take, every day steps beyond direct install measures to control their energy usage and lower their monthly bill;

8. Income Qualified Program Goals and Strategies (continued) Partner with community action agencies, community-based organizations, faith-based organizations, schools, townships, counties, municipalities, etc. to directly reach our low income customer base through community events, low income customer specific events and targeted educational trainings.

9. Income Qualified Program Outreach Efforts - current United Way of Southwest Michigan Southwest Michigan Community Action Agency City of Benton Harbor Harbor Country Mission Neighbor by Neighbor Andrews University

10. Income Qualified Program Outreach Efforts - future Berrien County RESA Salvation Army Kinexus Headstarts throughout SW Michigan DHHS Mosiac New Heights Christian Community Development Association Boys and Girls Club YMCA Be Healthy Berrien Emergency Shelter Services Edwardsburg Food Pantry

11. Income Qualified Program Outreach Efforts - future Housing Commission/Authority throughout SW Michigan United Christian Services River Valley Senior Center True North Central County Center for Seniors Decatur Human Services Little Flower Catholic Church Portage Township Trustee Red Bud Area Ministries Helping Hands Michigan Gateway Community Foundation * Will continue to seek out more agencies and organizations

12. Income Qualified Program Events 5/8/18 – Home Repair Collaborative Event – New Buffalo 6/5/18 – Chikaming Food Pantry Day August 2018 – City of Benton Harbor Community Event – Home Safety Day 9/22/2018 – Festival of Families – Berrien County 11/8/18 – Day of Action for Seniors – United Way of Southwest Michigan More events/opportunities will be forthcoming

13. Income Qualified Program – future engagement efforts Additionally, I&M is looking to replicate the recent relationship established with Habitat for Humanity of St. Joseph County, IN with SW Michigan Habitat affiliates through: Teaching the energy efficiency section in the Habitat Homeownership classes; Collaborating on aging in home repairs; Collaborating on new builds; Referring deferrals to Habitat for Humanity to address home shell issues; and Sponsoring a Homeowner Refresher Night with Habitat home owners who have had their homes for a set period of time.

14. Income Qualified Program – future engagement efforts I&M will create an educational curriculum on energy efficiency for income-qualified customers as well as agencies and community partners. I&M will be entering in agreements with community actions agencies to work energy audits together and divide the measures accordingly. I&M will establish relationships with affordable housing developers/providers who are building low-income multifamily housing to address energy efficiency during the design and building of the project. I&M will work with Fire and Police Departments in municipalities to conduct Home Safety Assessments in low income neighborhoods.

15. IQ Success Stories The Metea Court Project was an I&M IQW program success story in 2017. The Metea Court rehabilitation project included moderate rehab of 100 apartments in Buchanan, Michigan (80 IQ apartments, 20 market rate apartments), including replacement of flooring, surfaces, appliances, cabinets, countertops, windows, and fixtures. I&M supported this project to address the high electric usage experienced by the customers living in these apartments, by providing rebates for the installation of more efficient electric energy consuming appliances. Hollander Development Corporation received Low Income Housing Tax Credits from the Michigan State Housing Development Authority and won first prize in the Battle of the Buildings Biggest Loser category for reduced energy consumption for this project.

16. Metea Court cont’d Energy efficient measures rebated by I&M as part of the Metea Court rehabilitation project: LED Bulb--Bath Vanity 23W Replacing 180W; 9 Watt Interior LEDs; Under-cabinet LED Fixture 10 W replacing 120W; LED Lighting Wall Pack – Econolight; Low Flow Showerhead - (GPM 1.5); Kitchen Faucet Aerators (GPM 1.5); Bath Faucet Aerators (GPM 0.5); Attic Insulation to R-49; Fujitsu 80018RLXF2H SEER 21 Mini split ductless heat pumps E-Star Refrigerator GTE18GT

17. Metea Court cont’d Overall, I&M estimates that each apartment will use nearly 6,500 kWh less each year (average, per apartment, based on Michigan Energy Measures Database values) Some of I&M’s most needy customers directly benefit from these technologies because each customer is responsible for paying their own electric account bill. The most significant energy saving technology used in the project is the SEER 21 mini split ductless heat pumps, which yield about two-thirds of the total annual energy savings alone.

18. 2018 Progress Heyward Wells Project 84 unit IQ multifamily property located in Benton Harbor—gas heat, gas water heat, central AC

19. 2018 Progress cont’d • Andrews University IQ Refrigerator Replacement • 40 IQ refrigerator replacement with new efficient Whirlpool refrigerators • Projected completion during summer 2018