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Introduction

Introduction. Family Caregivers Workshop:. Communicating Effectively with Health Care Professionals. Leader’s Guide: Slide # 1. Introduction. Workshop Goal:.

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Introduction

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Presentation Transcript

  1. Introduction Family Caregivers Workshop: Communicating Effectively with Health Care Professionals Leader’s Guide: Slide # 1

  2. Introduction Workshop Goal: To use more effective communication techniques with health care professionals, so you can better advocate on behalf of your care recipient. Leader’s Guide: Slide # 2

  3. Examine Health Care Experience Create Team Approach Identify Needed Skills Practice Communication Tools and Techniques Introduction Objectives: Leader’s Guide: Slide # 3

  4. Team Value of Good Communication: • More Effective Caregiver • Better Care for Loved One • Compliance with Treatment Plans • Creates Teamwork • Reduces Isolation Leader’s Guide: Slide # 4a

  5. Team Value of Good Communication: • Shared Decision-Making • Eases Time Limitations • Clears Misunderstandings and Confusion • Encourages Professionals to be More Responsive Leader’s Guide: Slide # 4b

  6. Key Principles Barriers to Communication: • Patient Focus • Time Limitations • Lack of Team Approach • Mechanistic Approach • Lack of Conflict Resolution Skills • Stressful Work Habits Leader’s Guide: Slide # 5

  7. Key Principles Suggestions From Health Care Professionals • Enhance Communication • Support Treatment Plans • Please Respect Our Limits Leader’s Guide: Slide # 6

  8. The Caregiving Team Care Recipient Family Caregiver Primary Doctor Caregiving Team Specialist Nurse Leader’s Guide: Slide # 7

  9. Team “Only a relationship bonded by understanding and respect can deepen into a true healing partnership.” Bernard Lown, M.D. The Lost Art of Healing Leader’s Guide: Slide # 8

  10. Key Principles Key Principles of Effective Communication Participate Actively Establish Presence Encourage Collaboration Build Mutual Understanding Leader’s Guide: Slide # 9

  11. Key Principles Establish Presence • Breathe Deeply • Make Eye Contact • Stay in the Moment • Establish Rapport • Maintain a Strong Sense of Self Leader’s Guide: Slide # 10

  12. Key Principles Participate Actively • Be Prepared • Clearly State Your Purpose • Offer Relevant Information • Ask Questions • Be Assertive Leader’s Guide: Slide #11

  13. Key Principles Build Mutual Understanding • Use Active Listening • Ask for Clarification • Demonstrate Understanding • Avoid Assumptions • State Difficulties and Concerns Leader’s Guide: Slide # 13

  14. Key Principles Encourage Collaboration • Focus on Common Goals • Clarify Responsibilities • Speak Openly and Honestly • Help with Problem Solving • Express Appreciation for Help Leader’s Guide: Slide # 14

  15. Skill Practice Key Principles of Effective Communication Establish Presence Participate Actively Build Mutual Understanding Encourage Collaboration Leader’s Guide: Slide # 15

  16. Brainstorm problems and concerns Listed below . . Determine what you plan to say and do List key problem Skill Practice Communications Planner Leader’s Guide: Slide # 16

  17. Skill Practice Skill Practice Process: • Planning Phase • Practice Phase • Debrief/ Feedback Phase Leader’s Guide: Slide # 17

  18. Skill Practice Clarice’s Sample Planner What are Clarice’s issues? What tools will help Clarice? What are her key problems and concerns? What does she plan to do or say to address her concerns? Leader’s Guide: Slide # 18

  19. For more information about NFCA: • Call: 1-800-896-3650 • Visit: www.nfcacares.org • Email: info@nfcacares.org

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