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Practice Support Service Agreement

Practice Support Service Agreement. Valerie Jackson, Practice Improvement Advisor MMC Physician-Hospital Organization Portland, Maine. About Us.

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Practice Support Service Agreement

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  1. Practice Support Service Agreement Valerie Jackson, Practice Improvement Advisor MMC Physician-Hospital Organization Portland, Maine

  2. About Us The MMC Physician-Hospital Organization is a not- for-profit that serves as a bridge between the Community Physicians of Maine and Maine Medical Center with the shared goal of delivering high quality, cost effective healthcare to our communities. Over 1000 physicians in 338 Practices (125 Primary/213 Specialty) Services include: • Practice Support • Redesign Services • Primary and Specialty Care Coordination • Behavioral HealthCare Program • Contracting and Payer Relations www.mmcpho.org

  3. Redesign Services • Practice Coaching • PCMH Coaching • Targeted Interventions • Educational Workshops Resources • Practice Improvement Advisors (2.0 FTE) • Provider Relations Manager (.3 FTE)

  4. Need to Create a Service Agreement • To define & clarify scope of service • To establishmutual expectations • To determine initial length of engagement • To provide a mechanism for service review And perhaps most importantly…. To setthe overall tone of the coach-leader-practice relationship

  5. Sample Agreement

  6. Use & Results • Rolled out in early spring 2011 • Currently usingwith 6 of the 16 practices we are actively coaching • Coaches find it very helpful, particularly in the initial discussion • Leaders like the clarity and the list of services “helps us to focus on what you can do vs. what you can’t do for us”

  7. Next Steps • Continue to solicit feedback from practices • Revisit contract vs. agreement • Consider adding to list of services • Consider adding specific component to ensure leader/coach meetings

  8. Questions? Comments? Contact Info: Valerie Jackson, Practice Improvement Advisor jacksv2@mmc.org 207-482-7077

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