Presentation Transcript

1. Heed Communications Pvt Ltd

   We Serve with care BPO Service
2. About Heed Communications HEED is to care  and our Company's main objective is to provide best solutions with care for our customers. To carry on the business of providing outsourcing services for all processes, sub Processes, transactions, activities and all other work performed by business in various industries within India and across the world. This includes those process or sub processes that are enabled by information technology. It also includes data, voice or video collection and processing, call center services including inbound and outbound calling services of all kinds, technical support, managed data center, managed technical center, training center, web support back office,  customer relationship management, enterprises resources planning and provide consultancy, software solution and services that are normally offered by the outsourcing business and information technology services providers.
3. What is a Call Center? Industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, telephone answering service, inbound response and outbound telemarketing. A functional area within an organization or an outsourced, separate facility that exists to answer inbound or place outbound telephone calls; usually a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based services.
4. Our Services Contact centre– Supports interaction with customers over a variety of media, including but not necessarily limited to telephony, e-mail and internet chat. Inbound call centre- Exclusively or predominantly handles inbound calls (calls initiated by the customer). Outbound call centre - One in which call centre agents make outbound calls to customers or sales leads. Blended call centre - Combining automatic call distribution for incoming calls with predictive dialling for outbound calls, it makes more efficient use of agent time as each type of agent (inbound or outbound) can handle the overflow of the other. Telephone answering service - A more personalised version of the call centre, where agents get to know more about their customers and their callers; and therefore look after calls just as if based in their customers office. .
5. Our Client
6. Organogram
7. Contact Us Mr. Sibu C Babu- Managing Director Email: sibu.babu@heedcommunications.com Mobile:+91-9871117665 Mr. GauravDatta- Head- Operations Email: gaurav.datta@heedcommunications.com Mobile: +91-8447084008 Office Address: A-3, Sector 59, Noida, UP Email: admin@heedcommunications.com URL: http://www.heedcommunications.com