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CHAPTER 14

CHAPTER 14. Intermediaries and Alliances. Intermediaries. Role: the “middle men” or the “go between” of the logistics world, companies that offer services to assist in the logistics process. 3PL (Third Party Logistics) An outside company providing the service of managing logistics.

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CHAPTER 14

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  1. CHAPTER 14 Intermediaries and Alliances

  2. Intermediaries • Role: • the “middle men” or the “go between” of the logistics world, companies that offer services to assist in the logistics process. • 3PL (Third Party Logistics) • An outside company providing the service of managing logistics. • Basic issues: • Control • Compensation • expertise • 4PL

  3. 3PL Providers • 運輸業基礎(carrier-based) • 倉儲業基礎(warehouse based) • 承攬業／代理業基礎(forwarder/broker-based) • 資訊業基礎(information-based) • 顧客基礎(customer-based)

  4. Types of Intermediaries • 貨運承攬商( freight forwarders) • 報關行(customs house brokers, CHBs) –chap10 • 無運具營運運輸業及無運具營運公共運輸 (NVOCCs) • 併貨業 (consolidators) - NVOs • 托運人協會 (shippers associations)-not for profit • 出口管理公司及出口貿易公司 (EMC and ETC) • 專業性服務 (professional services)-Lawyers and accountants

  5. Freight Forwarders • Travel “agents” of the freight world • Certified Ocean Forwarder

  6. NVOCCs • Buy space from carriers and “resell” them • Similar type: • NVOs : • consolidate small shippers • do the physical work • Sometimes NVO is used as an abbreviation of NVOCC.

  7. EMC and ETC • Export Management Companies, EMC • Advisor to the exporter • Export Trading Companies, ETC • Buying, selling, marketing and transporting the products by itself • “Customer” for EMC would be considered a “supplier” for ETC

  8. Information Management System 資訊管理系統 5% Global Coverage 全球服務範圍 5% Shipment Tracking 貨件追踨 11% Document Quality 文件正確 13% Pricing 價格 31% Customer Service 客戶服務 13% On Time Performance 準時送達 22% Criteria for selecting Transportation Provider 依據B.D.P. International Survey (約250家運輸業者)；

  9. The art of Alliances • Criteria of a good match: • 各自卓越的能力(individual excellence) • 重要性(importance) • 互相依賴(interdependence) • 投資(investment) • 資訊(information) • 整合(integration) • 機構化(institutionalization) • 誠信(integrity)

  10. Criteria for selecting 3PL Providers • Financial Stability 財務穩健度 • Management Depth and Strength 管理制度健全 • Strategic Direction 策略方向 • Operations 營運狀況 • Quality Initiatives 品質管理 • Growth Potential成長潛力

  11. Criteria for selecting 3PL Providers • Business Experience產業經驗 • Reputation with other Clients其他顧客的評價 • Physical Facilities and Equipment 實體設施與設備 • Information Technology資訊系統 • Chemistry and Compatibility 相容性 • Cost 成本

  12. Most Commonly Outsourced Services • Outbound Transportation 外向運輸 • Warehousing倉儲 • Freight Consolidation/Distribution合併貨物/配銷 • Selected Manufacturing Activities具部份製造能力 • Product Returns and Repair產品維修及退還 • Information Technology 資訊系統 • Inventory Management存貨管理 • Customer Service 顧客服務

  13. Most Commonly Outsourced Services • Freight Bill Auditing/Payment 運費稽核與付費服務 • Inbound Transportation內向運輸 • Cross-Docking越庫服務 • Product Marketing, Labeling, Packaging 貨品打標誌、貼標籤及包裝 • Traffic Management運量管理/車隊作業 • Product Assembly/Installment 產品組裝/安裝 • Order Fulfillment訂單履行 • Order Entry/Order Processing訂單輸入/訂單處理

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