Where do the Experts Turn for Answers?

1. Where do the Experts Turn for Answers? David Musgrave Escalation Engineer Microsoft ® Corporation Mariano Gomez Most Valuable Professional (MVP) & Microsoft Partner IntellPartners, LLC UBGP18

2. Objectives • Introduction and Overview • Microsoft CustomerSource and PartnerSource • Professional Networks • Social Networking • Microsoft Dynamics GP Publications • Aggregators, Search Engines, and Online Forums • The Blogging Community • Microsoft Blogs • Community Blogs • “Golden Nuggets” • Q & A Wrap-up

3. Where is Perth, Western Australia? Fun facts: • Perth is the most isolated capital city in the world • Perth has the largest inner city park in the world, Kings Park, yes, bigger than even New York’s Central Park it was also the first park to be designated for public use in Australia in 1872 and host to Australia's largest wild flower show and exhibition.

4. © Kirk Hille – All rights reserved. Photograph used with express permission from Kirk Hille.

5. Where is San Andres Island? Fun facts: • At only 39 square km, the island of San Andres is one of the smallest islands in the Caribbean Sea • It belongs to Colombia, but was a former British territory up to the early 1800s

6. © Thierry Desgans – All rights reserved. Photograph used with express permission from Thierry Desgans.

7. Where the Experts Turn for Answers?CustomerSource/PartnerSource

8. Where the Experts Turn for Answers?https://mbs.microsoft.com/CustomerSource/ • Highlights: • Knowledge Base • Ask the Community • Downloads & Updates • Product Documentation • Fix It Solutions • Service Packs & Product Releases • Compatibility Charts and Upgrade Paths • Downloadable Training Materials

9. Knowledgebasehttps://mbs2.microsoft.com/customersourceapp/search.aspxKnowledgebasehttps://mbs2.microsoft.com/customersourceapp/search.aspx

10. Ask The Communityhttp://community.dynamics.com/f/default.aspx

11. Updating to Microsoft Dynamics GP 2010https://mbs.microsoft.com/customersource/support/selfsupport/hottopics/hottopic_mdgp2010_update.htm

12. Fix It! Automated Solutionshttps://mbs.microsoft.com/customersource/support/selfsupport/hottopics/MSDY_FixItSoltions

13. Product Documentationhttps://mbs.microsoft.com/customersource/worldwide/us/documentation/userguides/

14. Product Feedbackhttps://mbs.microsoft.com/customersource/productsuggestions/productsuggestion.htm

15. Where the Experts Turn for Answers?Professional Networks Microsoft Product Management Team Bob McAdam Mariano Gomez, MVP Frank Hamelly, MVP Victoria Yudin, MVP Constance Quigley Zubin Gidwani David Musgrave Leslie Vail, MVP John Lowther Andy Snook Mark Polino, MVP

16. Professional Networks Building your Professional Network • Become BFF with a Microsoft Dynamics GP MVP • Microsoft Dynamics Convergence • Microsoft Dynamics GP Technical Conference • GPUG Summit • GPUG National Webinars • GPUG Local Chapters • Third Party User Groups / Mail Lists • Attend Microsoft Partner sponsored events • Follow the various Microsoft Dynamics GP specialized blogs • Social Networking • Twitter • Facebook • LinkedIn Moral of the story: Always take your business cards with you!

17. Where the Experts Turn for Answers?Social Networking

18. Where the Experts Turn for Answers?Microsoft Dynamics GP Publications • Microsoft Dynamics GP User Guides and Training Manuals • Community Authors • Microsoft Dynamics GP 2010 Cookbook, Mark Polino, MVP • Microsoft Dynamics GP 2010 Implementation, Victoria Yudin, MVP • Microsoft Dynamics GP 2010 Reporting, Chris Lilley, Consultant • Accolade Publications, Richard Whaley.

19. Microsoft Dynamics GP Publications User Guides and Training Manuals • Available through your Microsoft Partner or directly from Microsoft • Covers all core modules and add-on products • Various formats available (PDF, Hard copies) • Vast improvements, product release after product release • Excellent source for content and tips

20. Mark Polino, CPA, MVPMicrosoft Dynamics GP Cookbook Author of “50 tips in 50 minutes” Microsoft Dynamics GP Publications Community Authors • What you will learn from this book • Create and run macros in Dynamics GP • Activate hidden features of Dynamics GP • Improve Dynamics GP usability by hacking the system • Leverage SmartList feature using proven techniques • Enhance Dynamics GP processes using various tools and tips • Prevent and correct errors in Dynamics GP • Maintain Dynamics GP and ensure proper operation of the system using optimum processes • Connect Dynamics GP to Microsoft Office usingdifferent options • Improve the efficiency of ordinary Dynamics GP applications

21. Victoria Yudin, MVP“Microsoft Dynamics GP 2010 Implementation” Available on Amazon.com Microsoft Dynamics GP Publications Community Authors • Master how to implement Microsoft Dynamics GP2010 with real world examples and guidance from a Microsoft Dynamics GP MVP • Understand how to install Microsoft Dynamics GP 2010 and related applications, following detailed, step-by-step instructions • Learn how to set-up the core Microsoft Dynamics GP modules effectively • Discover the additional tools available from Microsoft for Dynamics GP

22. Richard WhaleyAccolade Publications Microsoft Dynamics GP Publications Community Authors • The Dynamics GP Power User Guidebook • Information Flow and Posting • Manufacturing Cost Accounting • Inventory Management Techniques • Confessions of a Dynamics GP Consultant • Maintaining Dynamics GP • Understanding Sales Order Processing • MS-SQL for GP Consultants • Understanding Purchase Order Processing • Customizing GP with The Builders • The Dynamics GP Security Handbook • Extending MS Dynamics GP • Microsoft SQL Server Reporting Services (New)

23. Where the Experts Turn for Answers?Aggregators, Search Engines, and Online Forums • Aggregators • My GP Search – www.mygpsearch.com • GP Window – www.gpwindow.com • Microsoft Dynamics Community https://community.dynamics.com/product/GP/default.aspx • Search Engines • Bing – www.bing.com • Google – www.google.com • Forums • Microsoft Dynamics GP Community Forum • Microsoft Dynamics GP Partner Online Technical Forum • Other Microsoft Forums

24. We typically start out with a problem… “An unknown operation on table ‘rvlrmPmntDocKeysMSTR’ could not find a record

25. Where the Experts Turn for Answers?Aggregators – www.mygpsearch.com

26. Where the Experts Turn for Answers?Aggregators – www.gpwindow.com

27. Where the Experts Turn for Answers?Aggregators – Microsoft Dynamics GP Community

28. Where the Experts Turn for Answers?Search Engines – www.bing.com

29. Where the Experts Turn for Answers?Online Forums • Microsoft Dynamics GP User Community Forum https://community.dynamics.com/product/gp/f/32.aspx • Microsoft Dynamics GP Partner Online Technical Community Forum http://social.microsoft.com/Forums/en-US/partnerdynamicsgp/threads • Microsoft Transact-SQL Forum http://social.msdn.microsoft.com/Forums/en-US/transactsql/threads • Microsoft SharePoint Forums http://social.msdn.microsoft.com/forums/en-US/category/sharepoint/

30. Where the Experts Turn for Answers?The Blogging Community • Microsoft Blogs • Developing For Dynamics GP http://blogs.msdn.com/b/developingfordynamicsgp/ • Inside Microsoft Dynamics GP http://blogs.msdn.com/b/gp/ • Dynamics GP Support and Services Blog http://blogs.msdn.com/b/dynamicsgp/ • Corporate Performance Management Blog http://blogs.msdn.com/b/dynamicscpm/ • Dynamics LATAM Blog http://blogs.msdn.com/b/dynamics_latam/

31. Additional Management Reporter Resources

32. Where the Experts Turn for Answers?The Blogging Community • Community Blogs • Over 50+ Community Bloggers • Specialized Content (Developers, Implementers, End Users) • MVPs • Victoria Yudin – http://victoriayudin.com • Frank Hamelly – http://gp2themax.blogspot.com • Leslie Vail - http://dynamicsconfessions.blogspot.com/ • Siva Venkataraman (India) - http://msdynamicstips.com/ • JivteshSingh (India) - http://www.jivtesh.com/ • Mohamad R. Daoud (Jordan) - http://mohdaoud.blogspot.com/ • Ian Stewart (Ireland) - http://dynamicsgp.wordpress.com/ • Mark Polino - http://msdynamicsgp.blogspot.com/ • Mariano Gomez - http://dynamicsgpblogster.blogspot.com/ • RSS Feeds

33. Where the Experts Turn for Answers?The Blogging Community • “Golden Nuggets” • SQL Scripts • Free Code • Free Add-Ons • Free Downloads • Contribute your code

34. Blog Links • Developing for Dynamics GP Blog (by David Musgrave & the Developer Support Team) • http://blogs.msdn.com/DevelopingForDynamicsGP/ • The Dynamics GP Blogster blog (by Mariano Gomez) • http://dynamicsgpblogster.blogspot.com/

35. Conclusion • Questions and Answers • Contact Presenters • David Musgrave,David.Musgrave@microsoft.com • Mariano Gomez, • mgomez@IntellPartners.com

36. Where the Experts Turn for Answers? Q & A

37. Next StepsKey Actions, Resources and Convergence-Related Sessions/Activities Login to Schedule Builder and complete this session evaluation Evaluate this session Do Technical support and Hands on Experience is available in the SolutionsExperience Center Visit the Convergence Experience Administering Like a Pro session – Mon 19th 3:30pm & Wed 21st 11:00am Session CSGP19 Attend Session CSGP23 Advanced Administration session – Tues 20th 11:00am & Wed 21st 3:00pm Remember the Support Debugging Tool portal: http://aka.ms/SDT SDT Portal Learn Tweet your DayONE thoughts & experiences, use #GPUG #DayONE #MSCONV12 Twitter