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How to Teach Users Effectively

2013 Texas Ad Astra Summit Monday, July 22 nd. How to Teach Users Effectively. Austin T. Walden Texas Tech University. Texas Tech University. Over 50,000 students. Ad Astra 7.5.6.168 8000 Staff Members 4 Campuses – Main Campus Health Science Center Law School El Paso.

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How to Teach Users Effectively

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  1. 2013 Texas Ad Astra Summit Monday, July 22nd How to Teach Users Effectively Austin T. WaldenTexas Tech University

  2. Texas Tech University • Over 50,000 students. • Ad Astra 7.5.6.168 • 8000 Staff Members • 4 Campuses – • Main Campus • Health Science Center • Law School • El Paso

  3. Why this session? • We are usually IT professionals, not educators. • Can sometimes be both, but IT needs help explaining processes to students, faculty, staff.

  4. Who is Austin T. Walden • 8-5 Staff @ TTU – Lead trainer on Banner and Ad Astra • Adjunct Faculty with Political Science & Honors College – TTU and SPC • Certified Flight Instructor – Federal Aviation Administration

  5. Who We Teach • TTU allows Astra access to • All Students • Including Student Organizations • All Faculty • Including Part-Time/Full-Time • All Staff • Valid eRaider

  6. Teaching, not Training • Not Training because we aren’t wanting them to do repetitive tasks. • Want them to think independently.

  7. What is Learning? • Learning is best explained as: • Change in behavior as a result of experience

  8. Thorndike Laws of Learning • Readiness • Exercise • Effect • Primacy • Intensity • Recency

  9. Real Learning is • Learning is Purposeful • Learning is a Result of Experience • Learning is Multifaceted • Learning is an Active Process

  10. Domains of Learning • Cognitive • Affective • Psychomotor

  11. Barriers to Effective Learning • Confusion over Symbol • Overuse of Abstractions • Interference • Lack of Common Experience

  12. Different Methods • In-Person Training • Online Training • User Guides • Over the phone & IM • Lync Communicator

  13. Tab Method • Training By Tabs • Show similarity within the Tabs • Filter, search options, etc

  14. Call & Response • Teaching only effective if duplicated. • Can they remember this when they go back to office? • Anything else is useless

  15. Types of Practice • Deliberate Practice • Blocked Practice • Random Practice

  16. Scenario Based Training • What makes a good scenario? • Clear Objective • Tailored to the Student • Shows nuances of environment • ATW tends to use Deans/Department Chair for examples.

  17. Retention of Learning • PRAISE stimulates remembering • RECALL by ASSOCIATION • Meaningful repetition aids Recall • After the first 10–15 minutes, the rate of retention drops significantly until about the last 5–10 minutes when students wake up again. Students passively listening to a lecture have roughly a five percent retention rate over a 24-hour period, but students actively engaged in the learning process have a much higher retention. This clearly reiterates the point that active learning is superior to just listening.

  18. Contact Austin! • Austin T. Walden, Trainer • Phone number: 806-742-7070 • Email address: austin.walden@ttu.edu

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