Manufacturing Insights and Global Retail Insights Monthly Research Review – April FY10

1. May 18, 2010 Manufacturing Insights and Global Retail InsightsMonthly Research Review – April FY10

2. Realizing Custom Revenue Client support Expanding staff Generate Q4 bookings to build custom backlog for FY11 European sales/GITA Accomplishments/Challenges • Custom projects on schedule • Syndicated monthly revenue run rate of $250k versus $125k last year (US) • Reports mostly on schedule • Sales pipeline remains strong • International recovering • New GITA partnership effective • $4.5M of bookings in US Accomplishments Challenges

3. Y-T-D Results (Mfg. Through April)

4. Y-T-D Results (Retail Through April)

5. Regional Highlights • Europe • Mfg – Bookings 69.2% of plan, Revenue 76.8%, Profit $41.5k behind plan • Retail – Bookings 91.2%, Revenue 164.5%, $201.9k ahead of profit plan • Asia/Pac • Mfg – 88.1% of bookings plan, Revenue 72.0%, Profit is $109.2k behind plan • Retail – 95.9% on bookings, 83.5% of revenue, $7.7k behind profit • Americas • Mfg – 128.4% of bookings plan, revenue 127.7%, $87.1k ahead to profit plan • Retail – 157.7% of bookings plan, 110.6% revenue, profit $1.1k ahead

6. Bookings Forecast • Bookings Through First Half - $3,946k, 112% of plan (Mfg) • US Q3 – Manufacturing Insights Target = $798,994 • April - $206,850 – SAP renewal, TASC (user), Xterprise (specialty vendor) • May/June - $900k • Renewals – Oracle $180k, PwC $110k, Nokia $20k • UPS Project $103k, GM add on $70k • Siemens PLM - $103k • Other bookings 450k less de-books to IDC • Total Quarterly bookings on plan • US Q4 Plan = $1,104k • $700k of renewals • Strong user pipeline ($330k at stage 3) • Expect to be on plan • International • First half total $724k versus a plan of $1,007k • Q3 – Plan of 315K • April - $253k (IBM, Infor) • Anticipate $500k bookings for quarter • Q4 – $450k (plan of $317k) • Projected Year End WW Manufacturing Insights bookings – between 6.7m and 7.5m versus plan of $6.0m and last year total of $4.8m • Expect Retail to be on current forecast of $1.9m, combined bookings versus plan of 1.5m and 1.2m last year

7. Margin Forecast • WWY-T-D Revenue (Mfg.) of $2,854, Loss of $162k • Syndicated revenue for last 5 months = $1,250k • Custom revenue for last 5 months = $900k • US Revenue for year $4m versus plan of $2.8m, $3.2m last year • Expense estimate - $4.1m, $100k loss versus planned loss of $594k • Expect International to end up at 225k profit vs. plan of $333k • Worldwide Manufacturing Insights Revenue - $5.5m, $700k ahead of last year, profit of $125k versus loss of $320k last year • Expect Retail revenue (1.7m) and profit ($423k) to be in line with current forecast - $299k ahead of plan • Combined Profit of $425k versus plan of $380k loss and $300k loss last year

8. Research Update • March – 15 documents published (both units) • April – 20 documents published • New agenda published

9. Staffing Update • PLM analyst approved – should have offer letter by end of May • Retail analyst approved – should have offer letter by first week in June • Intern approved

10. Consulting Update

11. Preliminary FY11 Planning • New product plans • Supply Chain Intermediary Service • Service Strategies for Manufacturing and Retail – global program from Asia • New retail program for new Research Director – matrix segment coverage • Country Brief Program • Infrastructure Assessment • Major Vendor Presence • Leading Local Providers • IT Talent Pool • Organizational Approach • Incentives Tied to Region and Worldwide Performance • Latin America • Anticipating incremental revenue growth of 20-25%, profitable

12. Key Actions Next 30 Days