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ONUR AIR QUALITY DIRECTORATE

ONUR AIR QUALITY DIRECTORATE. QUALITY MANAGEMENT SYSTEM INFORMATION TRAINING. Prepared by : Quality Directorate February 2011. QUALITY MANAGEMENT SYSTEM. Quality in Daily Life. QUALITY MANAGEMENT SYSTEM. Definition of Quality.

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ONUR AIR QUALITY DIRECTORATE

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  1. ONUR AIR QUALITY DIRECTORATE QUALITY MANAGEMENT SYSTEM INFORMATION TRAINING Prepared by : Quality Directorate February 2011

  2. QUALITY MANAGEMENT SYSTEM Quality in Daily Life

  3. QUALITY MANAGEMENT SYSTEM Definition of Quality The sum of participated values of any product or service. If You enriched to a sold product or service, it becomes a very high quality.

  4. 12 10 8 6 4 2 0 0 2 4 6 8 10 12 QUALITY MANAGEMENT SYSTEM IfQualitySystemto be constitutedtotakerandomdecisions is desired, productivity is reduced, costsaregrown, andincome is increased as a result.

  5. QUALITY MANAGEMENT SYSTEM Quality Concept in the Middle Age Allovertheworld, Developingandgrowingup of Craftmanshipweredominated in 13th century.

  6. ACCEPT REJECT Quality Control QUALITY MANAGEMENT SYSTEM Quality Control, Test Method

  7. Quality Control Quality Control QUALITY MANAGEMENT SYSTEM Quality Control, Protective Philosophy

  8. QUALITY MANAGEMENT SYSTEM International Organization of Standardization

  9. Mission Theorganization’sreasonforexistence,what it meansandtask. Vision ThePointwhichTheorganizationwantstoreach, thepicture in thefuture Quality Policy General attitudesandtrends of Qualitywhichformallyannouncedbythe Board of Directors. QualityGoals Something desired or intended to be associated with quality. Quality Goals must be at accessible level. At the same time they must be constantly improved and developed. QUALITY MANAGEMENT SYSTEM Quality Management System Implementation

  10. Taking Precaution Planning Checking Application QUALITY MANAGEMENT SYSTEM PACT Cycle T P C A

  11. QUALITY MANAGEMENT SYSTEM Quality Manual ISO 9001:2008 Documentation Procedures Instructions Regulations Company Manuals Forms Documents of External Origin

  12. QUALITY MANAGEMENT SYSTEM Documentation Vision Mission Quality Policy Quality Goals Quality Manual Procedures and Manuals Instructions, Forms Records & Standards

  13. ISO QualityManagementSystemacceptsprocessapproachtoincreasecustomersatisfactionbymeetingthecustomerrequirements. Theprocess, is theseries of theoperationsthatconvertingprocessingtheentriestoconcludinggoodandservebyproviding a valueadded. QUALITY MANAGEMENT SYSTEM Process Process Management

  14. Releasing of annualbudget FinancialIndicators MakingBudget Input Output QUALITY MANAGEMENT SYSTEM Process Management Process

  15. QUALITY MANAGEMENT SYSTEM Forms are formats which used to provide to keep the record Logs are recorded being evidence for availability of determined conditions by customer and regal regulations of Quality Management System and applying system effectively. They are used for customer complaints, audits belongs to regal regulations, quality audits in company. Forms

  16. QUALITY MANAGEMENT SYSTEM CorrectiveAction Corrective & Preventive Actions (CPA) Corrective Actions are the actions which carried on the purpose of remove the results of non-conformities that established in audit. PreventiveAction PreventiveActionsaretheactionsto be takenawaythereasonstopreventthePotentialnon-conformities.

  17. TOTAL QUALITY MANAGEMENT SYSTEM

  18. QUALITY MANAGEMENT SYSTEM Company Manuals It is impossible to gather all the production procedures in a single manual in Airline Company. Some of them is taken place in Maintanance Manual, and some of them is taken place in Plant Manual. But procedures in handbook must not be conflict each other and must not fail into contradiction.

  19. QUALITY MANAGEMENT SYSTEM Head of Quality The Responsibility of checking of regular operation of Quality Management System in Onur Air belongs to Quality Directorate. For this reason, the Head of Quality Department realized planned or unplanned inspections in all departments.

  20. QUALITY MANAGEMENT SYSTEM Audit Theword of Audit is decsribed as monitoring of production. Productionphasemonitoredbyauditorwithoutdisturbingtheworkersbyspecialaudittechnics. Qualityauditsare not an inspection. Themethodssuchlike test orexaminationare not used. Theinterest of auditorsareproductionprocedures, not workers.

  21. Audit Preparation After Audit Audit Process QUALITY MANAGEMENT SYSTEM Audit Procedures

  22. NECESSITY OF QUALITY MANAGEMENT IN AVIATION SECTOR

  23. Quality in Aviation Sector Each Airline Company accounted for development of own quality system according to rules implemented by Directorate General of Civil Aviation.

  24. SHGM Auditor QualityAuditor QualityAudit CivilAviationAudit QUALITY MANAGEMENT SYSTEM Quality in Aviation Sector The audits carried out inside of The Airline Quality Assurance Program will checked by Civil Aviation. Shortly, we can say that audits will be audited.

  25. Standardization CustomerSatisfaction Economy QUALITY ContinuousImprovement AirlinesSafety PunctualOperation QUALITY MANAGEMENT SYSTEM Onur Air Quality Policy

  26. QUALITY MANAGEMENT SYSTEM Quality Control Plan Audit Programs approved by Onur Air General Manager and the Directorate General of Civil Aviation. The amount of audit declared by Control Plan can not be reduced but can be propagate.

  27. COMPUTER SOFTWARE AND AUXILIARY MODULES

  28. QUALITY MANAGEMENT SYSTEM Onur Air Computer Sofware To run ideally the Onur Air Quality Management System referred to here are utilized from today's computer technologies. For this reason, Lotus Notes software used in the company, has created an infrastructure for the Quality Management System and is built on the following modules;

  29. QUALITY MANAGEMENT SYSTEM Activity Monitoring Module The Whole Quality System Activities can be followed by this module. After quality auditors carried out planned or unplanned audits, they can be prepared Control Plan on this module. The interested report with audit carried out after can be generated and if a nonconformity had established , tracking of nonconformity performed by Corrective and Preventative Activity ( CPA ) application. At the end of Follow-up application, audit can be closed. Due to this module which is completely transparent, each employees can tracked the quality activities synchronized

  30. QUALITY MANAGEMENT SYSTEM Customer Satisfaction Module Due to this module which recorded and tracked all kinds of demand, complaint and offer of Passengers as foreign customers and employees as internal customers, when necessary, can made detail analysis and prepared statistical information. As the other modules, Customer Satisfaction Module content can be monitored by all company employees synchronized Flight stuff who worked out of office can be done the data entry by the flightcrew.onurair.com.tr site to Customer Satisfaction Module on the internet.

  31. QUALITY MANAGEMENT SYSTEM Document Management Module An application which was being recorded digitally of Printed documents which are used within the company. In this module, the company documents are created in digital format, submitted to the approval of the director, publicated to all company after approval and if necessary revision or cancellation is made. If requested, The hard copy of digital documents can be printed by the printer.

  32. QUALITY MANAGEMENT SYSTEM We hope that you can have quality life ... Thank you

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