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Tilannekatsaus IT-palvelujohtamiseen Suomi 2012

Tilannekatsaus IT-palvelujohtamiseen Suomi 2012. Jon Iden Norges Handelshøyskole Institutt for strategi og ledelse. Tutkimusmalli. Sector. Business Condition. Senior Mnt . Involvement. Benefits. Org. Commitment. ITIL Implementation. Process management. Group Efficacy.

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Tilannekatsaus IT-palvelujohtamiseen Suomi 2012

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  1. Tilannekatsaus IT-palvelujohtamiseen Suomi 2012 Jon Iden Norges Handelshøyskole Institutt for strategi og ledelse ITSM Monitor 2012

  2. Tutkimusmalli Sector Business Condition Senior Mnt. Involvement Benefits Org. Commitment ITIL Implementation Process management Group Efficacy ITIL projectquality ITSM Sw quality Org. Resources

  3. Milloin ITIL-työ on aloitettu?

  4. Tilanne: Service Strategy ja CSI Not started: 1, Early: 2, Half way: 3, Advanced: 4, Completed: 5

  5. Tilanne: Service Design Not started: 1, Early: 2, Half way: 3, Advanced: 4, Completed: 5

  6. Tilanne: Service Transition Not started: 1, Early: 2, Half way: 3, Advanced: 4, Completed: 5

  7. Tilanne: Service Operation Not started: 1, Early: 2, Half way: 3, Advanced: 4, Completed: 5

  8. Kokemukset ITSM-ohjelmistoista Not started: 1, Early: 2, Half way: 3, Advanced: 4, Completed: 5 Totally disagree 1, 2, 3, 4, 5 Totally agree

  9. Mitä tuloksia on saavutettu? Totally disagree 1, 2, 3, 4, 5 Totally agree

  10. Prosessit Totally disagree 1, 2, 3, 4, 5 Totally agree

  11. Onko johto mukana hankkeessa? Totally disagree 1, 2, 3, 4, 5 Totally agree

  12. Onko organisaatio mukana hankkeessa? Relative significance : Low 1, 2, 3, 4, 5 High Totally disagree 1, 2, 3, 4, 5 Totally agree

  13. Mikä on organisaation ITIL-tuntemus? Totally disagree 1, 2, 3, 4, 5 Totally agree

  14. Odotusten täyttymys

  15. ITSM MONITOR 2012

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