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An IVR solution is a telephony menu system that allows segmentation and routing of callers to the most appropriate agents within your team. By recording customized welcome greetings you can provide a more personalized experience to your customers when they call on your business number. To know more visit at https://vcloud.com/
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Every business wishes to improve its customer satisfaction within its desired costs. Therefore the IVR systems came into existence and, it eased the above-mentioned task for the business
The IVR would give your business the freedom to automate and control your most critical customer touch point or business processes over the phone without having to manage complex telephony infrastructure.
It must ensure non-stop service and proudly stand behind with a 99.999% uptime guarantee. Also, the system’s voice must actively secure and, protect your application and data from digital, physical, and social intrusion vectors.
The IVR system should enable users to aid themselves, or route users to the right agent. Also, it must be secure, flexible and reliable all at the same time
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