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experience IT

experience IT. RSB Mission . To help customers improve operational and financial performance and enhance customer service through our global IT services. Customers. DHR (Atlanta) Fostoria Hospital (Ohio) State of Arkansas Advanstar Questex Hearst Corporation Geneva Roth Ventures

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experience IT

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  1. experience IT

  2. RSB Mission To help customers improve operational and financial performance and enhance customer service through our global IT services.

  3. Customers • DHR (Atlanta) • Fostoria Hospital (Ohio) • State of Arkansas • Advanstar • Questex • Hearst Corporation • Geneva Roth Ventures • Marketgenomics • Inhealth Transcription Services

  4. RSB Strengths • Dedication to quality of: • Processes • Workforce • Infrastructure • Communication Channels • Form Long Term Partnerships • Committed To Cost Reduction • One-Stop IT “Service Factory”

  5. RSB Business Divisions Publishing • Quark and PDF Conversion • XML Conversion • Ads conversion Financial HealthCare & Insurance • Forms Processing Credit Cards, Loans • Accounting Services • Clinical Management Application • Medical Transcription Program Management Software and Engineering • Project Management • Project Consulting • Business Intelligence • Application Development • Custom Development • Professional Services

  6. Capabilities – Service & Delivery Models On-shore Near-shore Off-shore Automotive Publishing HealthCare Software Development I.T. Staffing Document Digitization

  7. RSB Services • Medical Transcription Services • Data Capture • Content Engineering • Professional Services • Software Development • Application Maintenance & Support

  8. Data Capture Capabilities • Accounting Services (Offshore bookkeeping) • Customer/Employee Survey and Product Database • Employee; Customer; Product Registration; Warranty Administration • Transportation/Logistics Tracking • Air bill; Bill of Lading; Shipment Notices • Litigation Support • OCR cleanup and Indexing ; Scanning • Backfile Image Conversion • Health Insurance • Medicare; Medicaid

  9. Professional Services • Services Capabilities • Providing skilled resources to meet the market need for mainframe, client server, internet and ERP programmers and analysts. • Fixed Price Projects • Software Maintenance and Support • Complete Outsourcing

  10. Business Model • Co-sourcing / outsourcing of IT applications for a long period • Fixed price projects on a project by project basis with offshore development • Provide on-site resources with no project management responsibilities by RSB

  11. Application Development • Development expertise in: • Microsoft • Sun • IBM • Oracle and various Architectures • Highly qualified & skilled software professionals with Global Experience • Currently working on Projects • EMR • ERP • Shipping Package solutions for CHA • Distance Accounting • Workflow

  12. Capability (Skills by Technology) Mainframe Client/Server Internet ERP / BI Cobol JCL CICS DB2 IMS DB/DC Oracle Sybase SQL Visual Basic PowerBuilder Informix C/C++ Unix JavaTechnologies HTML CGI Lotus Notes Domino Web Design Tools SAP PeopleSoft COGNOS Documentum

  13. Client Strategic Direction • Impact on the Client Organization • Free Up Resources • Consolidate Operations • Leverage Talent • Keep Customer Focus on Quality and Turnaround Time • Increase Precision and Recall • Sharing of… • Technology • Organization • People • Process • Risks and Rewards • Augmented Resources to Meet Business Objectives • Virtual Company

  14. Expectations • Confidentiality, Creativity, Consistency • Relationship Building and Problem Solving • Accountability and Responsibility • Responsiveness • Plan the Work, Work The Plan • Productivity Improvement Leading to Cost Savings • Technology and Knowledge Exchange

  15. Facilities In India • 7500 sq. ft air conditioned space • A Server Room with physical and software security • Generator set for backup power • Guard shack • Power stabilizers and UPS

  16. Locations CANADA Toronto USA MICHIGAN COLORADO India NCR DELHI, GURGAON

  17. Communication Link • Dedicated 2MB line connected to Internet • Dedicated point to point line can be installed

  18. Network Security 1). Virus attack a). Daily Virus updating on server. b). Scan Network Local HDD c). Refer the Norton Virus Calendar on the Norton site 2). Hacker Attacka). Firewall Maintenance b). Security policy for firewall c). No access from outside but all access from inside 3). Internet UsageRegular Monitoring of sites logged by users. Log random checks. 4). Passworda). Domain administrator password to be changed every 15 days / at random as decided by the administrator. b) To be kept in a sealed envelope with Authorized signature in a safe place. c) Windows 2000 environment d) Password Protection for Workstation

  19. Power Supply Back up • DHBVNL Board (Govt. Of India) • DG SET Backup • DG SET on call basis (One Hour) • Servo Stabilizer • UPS

  20. Data And Access Security • PERSONAL SECURITY - Data awareness and physical checkup • ACCESS SECURITY - User Ids and rights • DATA SECURITY - Rights and non copying media restriction • PROCESS SECURITY - User Ids and rights • NETWORK SECURITY - Maintained by Network Engineers • NETWORK ADMINISTRATION – Maintained by Network Engineers • COMPANY POLICIES - Confidentiality agreement • DISASTER RECOVERY - Planned single and multi point failure • BUSINESS CONTINUITY PLANS - Exists and continuously updated • SYSTEM SECURITY - GNAT box Firewall • PHYSICAL SECURITY - Company material and Proprietary information • ANTI VIRUS AND DENIAL OF SERVICE – Traffic monitoring of QOS and DOS attacks • INFORMATION SECURITY – Company policy and GNAT Box

  21. Quality • ISO 9001:2008 Certification • Quality Policy Integrated with Management Philosophy • Quality Awareness Training • Software changes to incorporate elimination of Non-Conformity

  22. Continuous Improvement • Customer Feedback • Quality Assurance Engineers • Periodic Assessment/Appraisals • Preventive and corrective Measures • Periodic Interaction between Managers and QA’s and Developers on productivity and quality issues.

  23. Organization President Admin Secretary Exec Vice President Account Manager Outsourcing Services Account Manager Content Management Account Manager Recruitment Account Manager Software Services

  24. India Organization V.P -Operations Admin Secretary Network CE Manager Data Capture Software MT Network Component Engg Team Leaders Team Leaders Systems M.T. D.E Procurement C.E Development

  25. RSB Technologies - Business Partners

  26. THANK YOU FOR YOUR KIND ATTENTION

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