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Building Excellence and Innovation at Carleton University

Building Excellence and Innovation at Carleton University. Ed Kane Assistant Vice-President (University Services). Carleton University. Canada’s Capital University Founded in 1942 Approximately 27,000 students (Bachelors, Masters, Doctoral) Six faculties Comprehensive university

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Building Excellence and Innovation at Carleton University

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  1. Building Excellence and Innovation at Carleton University Ed Kane Assistant Vice-President (University Services)

  2. Carleton University • Canada’s Capital University • Founded in 1942 • Approximately 27,000 students (Bachelors, Masters, Doctoral) • Six faculties • Comprehensive university • $338M operating budget • Research-intensive institution • “Ours the task eternal”

  3. Innovation is…. • Improved products, processes, services, technologies and ideas • “Introduction something new” • What you do (need to do) when your platform is burning • Questioning the status quo

  4. Challenges to Innovation • Organizational structure • It comes with the territory • What’s in it for me? • It’s the way we have always done it • Lack of vision & commitment

  5. Innovation Barriers • Punish failure • Reward complacency • Never ask your staff • Micromanage your organisation • Don’t make it part of performance reviews • Add concrete to the silo walls

  6. Innovation is driven and focussed on • Market research • Perceived customer needs • Innovation teams • Employees • Outsourcing • Breakthrough • Significant improvement • Small improvement • Service innovation

  7. The Carleton experience - Collaboration • When was your best experience at Carleton? • Someone has to be leader • It does require agreement on the goal(s) • Cross functional teams • Moving from “ego” to “pride”

  8. What are we doing at Carleton? • Office of Quality Initiatives • Cross functional teams • Strengths Based Approach • Benchmarking projects • Lean transformations • Ideas@Carleton • Service Excellence • Strategic planning • The Ripple Effect

  9. Some examples • Academic Interdisciplinary offerings • Congress 2009 • 25+ Benchmarking projects • Lean projects • Setting Service Excellence standards • Strengths based change approach

  10. Implementation Progress

  11. Embedding Staff Involvement • Selection of participants • Selection of data collection • Empowerment of teams • Inter-team communication – no titles • Presentation of findings & recommendations • Responsibility of implementation • Onus on sustainability of change

  12. Questions?Go Ravens ...

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