Cutting Edge ECM Solutions for Digital Banking

1. Cutt Cutting Edge ing Edge ECM ECM Solutions Solutions for for Digital Digital Banking Banking People start cutting back on their vacation debt. and most importantly, they are waiting for a clean slate. A new beginning. A new beginning. What could be more impressive? What better time to make a list of resolutions for your community bank? Think about what process improvements or technology enhancements can benefit your customers and employees. Not sure where to start your list? Here are some ideas to get Not sure where to start your list? Here are some ideas to get you started on ECM banking. you started on ECM banking. Reduce waiting time for customers Reduce waiting time for customers With enterprise content management (ECM) software, customer service representatives have instant access to relevant information, enabling them to handle inquiries quickly and accurately, as well as the products and services being sold. Make ECM solutions also provide several mechanisms for customized, automated statement delivery.

2. You can compound statements with check images by posting via email, fax, or the Internet, and then customize them to include customer-specific marketing messages. Community banks can provide secure access to customer documents through the web, enhancing the customer experience as well as reducing the workload on service representatives. Ease the pressure on your complian Ease the pressure on your compliance department In addition to the daily competitive pressures, community banks must adhere to the rules and regulations they have developed. Not only do they need to comply with these mandates, but they must also do so without sacrificing service or profit margins. ECM provides community banks with solutions to these challenges effectively while enhancing customer relationships. ce department For example, the electronic workflow ensures that policies and procedures are standardized and enforced. The correct ECM solution automatically tracks the process and date of the completed document while providing audit trails, allowing community banks to actively manage compliance requirements. Bring the back office forward Bring the back office forward Although not usually at the forefront of customer service, operations departments such as accounting, finance, and human resources are still critical to the success of a community bank. These teams need precise details to make the right decisions, but unfortunately, their actions are paper-based and therefore prone to errors. This is where ECM flexibility comes in handy for banking. You can easily build document management capabilities into an ECM solution to meet the needs of your community bank and its operations — regardless of department or document. No more lost or misplaced documents, no more paperwork, and no more searching through drawers.