OpenText Upgrading Errors & Fix your errors with OpenText Content Suite _16

1. OpenText Upgrading Errors & Fix your errors with OpenText Content Suite _16 OpenText Upgrading Errors & Fix your errors with OpenText Content Suite _16 Lack of research Lack of research One of the most common reasons why OpenText™ upgrade projects fail is not being aware of changes in new product releases. Many times, due to a lack of research, customers are not aware of the change in functionality. As a result, sometimes customers start upgrading projects without noticing that certain features they have relied on for decades will no longer be supported. Or the functionality will be provided by a new module with different logic and configuration. Clients will struggle for months trying to make it work (you can imagine how frustrating that would be), only to find out that what they’ve been trying to make work no longer exists, or at least not in that form anymore. So #Tip1: when preparing for an OpenText™ upgrade is: do your research! #Tip1: when preparing for an OpenText™ upgrade is: do your research! So

2. One-to-one upgrade One-to-one upgrade This is only partially wrong, maybe “not best practice” is a better definition of this approach. Many customers upgrade their OpenText™ solutions just to keep up with product release schedules. They just want to continue using a supported version of the product. These customers do not want to enhance their systems with the new features provided by the latest release. Therefore, OpenText™ upgrade projects can be performed without reconfiguring, optimizing, or updating the solution configuration. This is usually successful for patch updates or minor upgrades. However, major version upgrades are almost always more efficient when rebuilding a system by adding new features from the latest version. After all, part of the annual maintenance fees companies pay goes toward the ongoing development of the products they buy. Let’s not forget that in the long run, companies cannot differentiate themselves from the competition by using yesterday’s technology. Continuous improvement is the key to process optimization. #Tip2: Follow the product release update schedule. Find out what #Tip2: Follow the product release update schedule. Find out what new features have been added with each release. Discuss internally whether and new features have been added with each release. Discuss internally whether and how these updates help your business users work smarter. If you do not have how these updates help your business users work smarter. If you do not have the time or resources to do this yourself, hire a professional service provider to the time or resources to do this yourself, hire a professional service provider to do it as part of your OpenText™ Consulting Assessment. do it as part of your OpenText™ Consulting Assessment. Recommendations Recommendations There are many more mistakes that lead to failed upgrades of OpenText™ products and delays in going live, which is likely to cause the entire project budget to skyrocket. (Nobody likes going back to management begging for a bigger budget, right?) What can you do you can engage a professional OpenText™ upgrade service provider who will guarantee a successful end-to-end upgrade at a fixed price.

3. Or, if you prefer to use an in-house team for your project, just follow the tips above. We recommend at least requesting an upgrade assessment health check and consulting service to ensure that your OpenText™ environment is ready for an upgrade and that you have someone to turn to for helpful advice and guidance. As always, please be sure to reach out if you have any further questions. We look forward to hearing from you! Fix your Errors Fix your Errors Many organizations still rely heavily on paper or email to distribute project- related information. As a result, workers often end up looking for documents and searching for relevant information across multiple functions. Not only can this take a lot of time and cause delays, but it also increases the risk of regulatory non-compliance. To resolve the situation, employees contacted their IT department and asked them to develop and manage a custom in-house application with a very narrow focus. If your company is facing similar issues, you need to read this article and learn more about OpenText Connected Workspace (Content Suite Platform module). A connected workspace provides a compliant area to exchange information without relying on an overburdened IT department. Workspaces can be interrelated within an ECM system and can also be used to extend ECM to leading enterprise suites such as SAP, Microsoft SharePoint, or Salesforce. Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support. Let our experts work with your in-house teams to assess your current environment and prepare recommendations for a successful upgrade, whether on-premises, in the cloud or in a hybrid environment. To learn more, check out our Services page Services page, or Contact us Contact us directly.