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itil training in banglore

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itil training in banglore

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  1. ITIL® 2011FOUNDATION COURSE • ITIL® is a registered trade mark of AXELOSLimited

  2. ABOUTUS 32+ 100+ 10,000+ Professionals Trained Countries acrossglobe Management Certificationcourses • Excelr is an IT consulting and professional certification training provider catering its services globally across countries including India, UK, USA,Netherlands, Germany, Malaysia, Indonesiaetc., • SomeofourFlagshipCourses • ITIL® Foundation ,Intermediate,Expert • PRINCE2 |PMP • CLOUDCOMPUTING • ISO 27000 , ISO20000 • SIX SIGMA |ANALYTICS • TOGAF |COBIT • SAPTraining ITIL® is a registered trade mark of AXELOSLimited The Swirl logo™ is a trade mark of AXELOSLimited The ITIL® Approved Examination Organization logo is a trade mark of AXELOSLimited 2

  3. ITIL® QUALIFICATIONSCHEME © AXELOS copyright 2013. Reproduced under licence ofAXELOS Limited 3

  4. ITIL® FOUNDATION EXAMFORMAT • Foundation Certificate in IT ServiceManagement • Simplemultiplechoiceexamination–40Questions - ClosedBook • Duration 60 minutes (Extra15mins if exam is notin nativelanguage) • 65% required to be certified (26 out40) • Pre-requisite for all further ITIL®qualifications 4

  5. ITIL® 2011 FOUNDATION COURSEOBJECTIVES • At the end of the course, you should be ableto: • Service management as apractice • The ITIL® servicelifecycle • Generic concepts anddefinitions • Key principles andmodels • Processes • Functions • Selectedroles • Technology andarchitecture • Competence andtraining 5

  6. Module1 ITIL®KEY CONCEPTS & SERVICEMANAGEMENTASPRACTICE

  7. 1. ITIL® KEYCONCEPTS WHY DO WE NEED IT SERVICE MANAGEMENT? • Increasing Complex of ITservices • External Dependencies andInfluences • Need for higher visibility fo IT servicefailure • Manage Changes with minium impact on existingServices • Higher Customerexpectations Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 7

  8. 1. ITIL® KEYCONCEPTS WHAT IS ITIL®? • ITIL® is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supportingIT services to thebusiness. • Adopting ITIL® can offer users a huge range of benefits thatinclude: • Improved ITservices • Reduced costs • Improved customer satisfaction through a more professional approachto • servicedelivery • Improvedproductivity • Improved use of skills andexperience • Improved delivery of third party service. Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 8

  9. 1. ITIL® KEYCONCEPTS WHY ITIL® IS SO SUCCESSFUL? • The key characteristics of ITIL® that contribute to its globalsuccess • Best practice:ITIL® represents the learning experiencesand • thought leadership of the world’s best-in-class serviceproviders • Vendor-neutral:ITIL® service management practices are applicable in any IT organization because they are not based onany particular technology platform or industrytype. • Non-prescriptive:ITIL® offers robust, mature and time-tested practices that have applicability to all types of serviceorganization Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 9

  10. 1. ITIL® KEYCONCEPTS WHY ITIL® IS SO SUCCESSFUL? • Deliver value for customers throughservices. • Integrate the strategy for services with business strategyand customersneeds • Measure, monitor and optimise IT services and serviceprovider • performance • Manage the IT investment andbudget • Managerisk • Manageknowledge • Reduces cost and Optimizeservices • Changeorganizationculture across theenterprise • Improve relationship withcustomers Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 10

  11. 1. ITIL® KEYCONCEPTS BEST PRACTICE • Best Practice • Proven activities or processes that have been successfully used by multipleorganizations • Sources of Best Practice • Publicframeworks • Standards • Proprietary knowledge of organizations andindividuals Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 11

  12. 1. ITIL® KEYCONCEPTS BEST PRACTICE Standards Employees Industrypractices Customers Sources (generate) Enablers (aggregate) Academicresearch Suppliers Training andeducation Advisers Internalexperience Technologies Substitutes Competition Drivers (filter) Scenarios (filter) Customers Compliance Regulators Commitments Knowledge fit for business Objectives, context andpurpose © AXELOS copyright 2013. Reproduced under licence ofAXELOS Limited Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 12

  13. 1. ITIL® KEYCONCEPTS PROPREITARY AND PUBLIC FRAMEWORKS • ProprietaryFrameworks • Difficult to adopt, adapt ortransfer • Customized for local context and the specific needs of thebusiness • Difficult toDocument • Not for freee, owners expect to be rewarded for theirinvestments • PublicFrameworks • Validated across various organisations, cultures , environment andcontexts • Public training and certification enabling labor marketskills • Widely distributed among a large community ofprofessionals Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 13

  14. 1. ITIL® KEYCONCEPTS ITIL® EVOLUTION • 1980 – Office of Government Commerce initiated collection and adoption of bestpractices • 1989 – First official versionpublished • 2002 – Version 2published • Service Support, Service Delivery & ServiceDesk • 2007 – Version 2007 wasreleased • Major revision with service lifecycleapproach • 2011 – Improved consistency across corepublications Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 14

  15. 1. ITIL® KEYCONCEPTS ITIL® SERVICE LIFECYCLE - OVERVIEW Continual service improvement Service transition Service strategy Service design Service Operation © AXELOS copyright 2013. Reproduced under licence ofAXELOS Limited Copyright © Excelr Soulutions and AXELOS Limited 2013. All rightsreserved. *ItalicfontmaterialinthisdocumenthasbeensourcedfromITIL®2011corepublications. Nopartofthisdocumentmay bereproducedinanyformwithoutthewrittenpermissionofbothExcelrand AXELOS Limited. Permission can be requested at enquiry@excelr.com andlicensing@AXELOS.com 15

  16. CONTACT US www.excelr.com enquiry@excelr.com Toll FREE : 1800-212-2120 (India) 0044-203-514-6638 (UK) 006-128-520-3240 (Australia) 001-844-392-3571 (USA) +2348181496946 (Nigeria) THANK YOU

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