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Chapter 8

Chapter 8. Interactive Communication. Agenda. Benefits Types Online meeting Internet telephony Internet fax gateway Internet relay chat Virtual world Internet newsgroups Internet-base training. Benefits. No time limit No location limit Reduce cost Quick response Documentation.

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Chapter 8

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  1. Chapter 8 Interactive Communication

  2. Agenda • Benefits • Types • Online meeting • Internet telephony • Internet fax gateway • Internet relay chat • Virtual world • Internet newsgroups • Internet-base training

  3. Benefits • No time limit • No location limit • Reduce cost • Quick response • Documentation

  4. Agenda • Benefits • Types • Online meeting • Internet telephony • Internet fax gateway • Internet relay chat • Virtual world • Internet newsgroups • Internet-base training

  5. Online Meeting • Hardware • Camera and microphone • Software • CU-SeeMe

  6. Internet Telephony • Quality of Service • Connection: speed • Packet switching: interpolating • Hardware • Sound card, speaker and microphone • Software • International Telecommunication Union: H.323 standard • Transport voice, data and video over packet switched network

  7. Internet Telephony • Protocol • IPv6 and Resource Reservation Protocol (RSVP) • Feature • Conference whiteborad • Collaborative browsing • File exchange: textual chat • Product • Microsoft NetMeeting

  8. Internet Telephony • Internet telephony gateways • Internet Telephony Service Providers (ITSP) • Internet Telephony Exchange Carriers (ITXC) • Usage • Call centers

  9. Internet Fax Gateway • Communication between fax machine and Internet connection

  10. Internet Relay Chat • Product • Internet Relay Chat • AOL Instant Messenger • ICQ • Requirement • IRC server, a nickname and a channel • Control power of an initiator

  11. Internet Relay Chat • Not Secure • Type • HTML based chat room • Java-based • Moderated: interview or press conference • Non-moderated: no restriction

  12. Virtual World • Graphical interface with text based chat • Three dimensional person • Example • Virtual Reality Online Shopping • Shopping, chatting, looking, searching etc.

  13. Internet Newsgroups • Asynchronous meetings and discussion • eCircle • Mailing list and newsgroup

  14. Internet-based Trainings • Organization wide training department • Just-enough training • Modules for self-learning • FAQ, mailing lists, newsgroup and chat groups • Management Software • Saba Education Management System • Internet University: student, faculty, server management

  15. Discussion • What kind experience do you have with this Internet communication? • Can you incorporate these Internet communication functions into your e-business environment?

  16. Points to Remember • Benefits • Types • Online meeting • Internet telephony • Internet fax gateway • Internet relay chat • Virtual world • Internet newsgroups • Internet-base training

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