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Part - II Integration & Benefits Desktop Central + ServiceDesk Plus

Part - II Integration & Benefits Desktop Central + ServiceDesk Plus. Agenda. Overview What gets Integrated? Integration - Explained How to Integrate Hands on Questions. Modules of Desktop Central. Desktop Central Features. Patch & Service Pack Management Windows and Apply products

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Part - II Integration & Benefits Desktop Central + ServiceDesk Plus

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  1. Part - IIIntegration & BenefitsDesktop Central + ServiceDesk Plus

  2. Agenda • Overview • What gets Integrated? • Integration - Explained • How to Integrate • Hands on • Questions

  3. Modules of Desktop Central

  4. Desktop Central Features • Patch & Service Pack Management • Windows and Apply products • Asset Management • Not only shows but allows you to be in Control • Software Deployment • Manage Software install/uninstall • Remote Control • Troubleshoot, Collaborate and Audit • Configurations – A lot for day to day mgmt • Tools & Reports

  5. What gets integrated • Integrate asset data - CI update in your CMDB • Auto-ticketing Alerts and Requests • Agent Tray icon requests • Software Deployment (simplified) • Chat functionality • Add Work-log for remote connections • Perform all Desktop Management functions from an unified Web Console - Manage from SDP

  6. Benefits of Integration • Single Sign-on • Centralized Asset Information in ServiceDesk Plus CMDB • Automatic Ticket Creation of Events related to Systems Management • User Requests as Tickets from Agent tray icon (even your mailing system is down) • Ability to Install or Uninstall Software from ServiceDesk Plus • Automatic Patching of Windows and other 3rd party applications • Enhanced Reporting and Auditing Capabilities

  7. Integration with ME Products • Integrates with • ServiceDesk Plus, IT 360, Asset Explorer and ServiceDesk Plus MSP • Customers have driven this integration; over 40% of SDP customers are Desktop Central customers • Helps Help Desk to initiate action on a request using Desktop Central (ITIL Service Operations)

  8. Flow Integration

  9. The story of Integration

  10. The story of Integration

  11. SDP + DC = ITIL

  12. Asset Data Integration

  13. Software & Script Deployment

  14. Software & Script Deployment

  15. Software & Script Deployment

  16. Software & Script Deployment

  17. Software & Script Deployment

  18. Auto Ticketing

  19. Work log for Remote Connection

  20. UI integration

  21. How to Integrate

  22. Step-1:Configure Desktop Central server settings in Servicedesk Plus

  23. Step – 2: Enable login for technician to access Desktop Management Menu

  24. Step – 3: Configure Servicedesk Plus settings in Desktop Central

  25. Questions

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