The Enterprise Network Partner: Management AND Transformation

1. The Enterprise Network Partner:Management AND Transformation Bruce Rowland

2. Agenda • The Managed Services Market • Enterprise Customer Benefits • Selecting a Vendor • Conclusions

3. Managed Services Market Scope • Managed Services market undergoing significant growth • Entrants: Network Equipment Providers, Network Service Providers, System Integrators, IT Consultants • Applications hosting • Network monitoring • Fault resolution • Full network outsourcing

4. Dedicated expertise Teams of experts to partner to define and develop a tailored solution that will benefit the business. Close partnership in solution customization Being kept fully informed during development of a solution to meet evolving business needs before it is integrated into the system. Flexible and transparent development methodologyGlobal expertise in thousands of large-scale transformation projects, across all industries, in network integration, applications, security and support systems. End-to-end enterprise services For voice, data and applications enhanced with a complete security solution, building a foundation for the company’s overall security strategy in addition to minimizing security risks. Enterprise Needs

5. Outsourcing Benefits • Operating expense reduction • 15% to 20% reduction off baseline • Like-for-like services for less cost • Contractually committed service levels • Variable cost structure • Charges vary with volumes of work • Growth or reduction of service becomes a known cost • Project driven transformations • Creation of efficiency, incremental business value • Examples include IP Transformation, MPLS, mobile applications • Higher level of service within standard ITIL functions • Indirect Value • Access to network technologies expertise • Reduces IT workload • Overhead allocations can be reduced in procurement, HR, Finance • Reduction of business risk associated with network outages

6. Enterprise Network Enterprise structure • Scope & Reach • Remote office • Campus facilities • Home office • Carriers • Voice • Data • Mobility • Nextgen technology • Partners • Customers • Intruders

7. Network Outsourcing: Manage, Maintain and Evolve Network Management & Maintenance • Monitor • Break/fix • Change • Update • Configure • Protect • Acquire

8. Evolve: Enterprise IT Transformations • VoIP & Unified Communication: network convergence & integrated communication services for enterprise associates enhancing productivity. Business process integration with real-time communication media with unified messaging. • Contact Center Update: integrated customer/client interface and service delivery solution using multiple communication media, intelligent routing and business work flow in a converged network environment. • Enterprise Security Refresh:comprehensive expert assessment of enterprise security implementation and practices. Drives cost-effective, more secure and more manageable design and network implementation. • Wireless Enterprise:expands network support for mobility within enterprise campuses. Resulting in enhanced service continuity, security, manageability and cost structure. • WAN Optimization:MPLS and application acceleration dramatically reduces transport capacity & costs, adds quality of service to communication applications, and lowers transport delay. Facilitates introduction of new end-user services.

9. Enterprise Partner Characteristics of the Ideal Partner: • Works directly with the CIO • Manages external IT partners and suppliers • Understands enterprise network technology • Understand enterprise communications • Understand voice and data carriers, both fixed and mobile • Understands carrier equipment and networks of the carriers • Experienced working in a multi-vendor environment • No vested interest in the enterprise’s other expense streams • Experienced in management • Experienced in transformation

10. One Vendor or Two? Network Outsourcing Contexts • One vendor for outsourcing, one for out-tasking • Risk: incomplete integration; not understanding the needs of the constituency • Single vendor for outsourcing and network transformation • Those managing a network day-to-day are in the best position to transform it – and re-integrate it

11. Enterprise Choice Network Outsourcing Vendors • IT Consultants and System Integrators • Often strong at IT and Business Processes; lack depth in network equipment, particularly in the carrier segments • Network Service Providers • Strong at delivering bandwidth and network connectivity and communication services; lack depth in equipment and enterprise architectures • Network Solution & Equipment Providers • Designs, deploys, operates and maintains multi-vendor network equipment • Understands equipment, networks and enterprise and carrier needs, solutions and directions • Has established strong partnerships with the service providers and system integrators, both supporting them and working side-by-side

12. Conclusion Opportunity for Providers and Enterprises • Large global outsourcing and managed services market opening to serve enterprise customers • Broad and growing need for enterprise IP transformations • With a single partner to monitor, maintain, plan and transform their networks and communications, enterprises benefit with strong & secure network, predicable finances, and the ability to focus on their core businesses