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IVR Software | IVR System

Interactive Voice Response IVR is an automated system which interact customers with the agents. An IVR System plays a pre-recorded voice which will play at the time when the customers call. Customers have to select their solution and then the call is connected to the agents quickly. We provide modern IVR Solution which includes all of the tools you need to ensure your customers. For more information visit us: www.vert-age.com

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IVR Software | IVR System

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  1. XENOTTABYTE SERVICES PVT. LTD. IVR SOFTWARE www.vert-age.com

  2. INDEX INTRODUCTION WORKING ADVANTAGES IMPORTANCE FEATURES CONTACT US www.vert-age.com

  3. INTRODUCTION • Interactive Voice Response Software IVR, it is an automated phone calling system that dial number and direct callers using DTMF or Speech recognition technology. • It is a system where the client call received and a prerecorded voice message is played. T • he recorded voice message will direct the agent to get the perfect solution for the customer’s problem. • The caller has to press the number which is related to their problem and the perfect solution is provided at a time. • IVR software only escalates those matters which require a live agent rather than focusing on your customer service. • The software will provide you recording which gives you a better experience as there are many options which guide you to choose your appropriate service. • IVR refers to Interactive Voice Response provide customer fast answers and route them where they want to go. • IVR allows customers to interact with the company system using telephone keypad or by speech resolution. • IVR is the technology which can help the customers through the call and plays pre-recorded options using voice for the customer. www.vert-age.com

  4. WORKING • IVR or Interactive Voice Response is a software technology which allows the incoming callers to navigate phone system which talks to a human operator. • An IVR works with DTMF tones touches tones with telephone and some have voice recognition or AI to route callers. • Telephone lines which connect with IVR System help support lines and call centers. • IVR Software helps both the caller as well as the call center agents by receiving the call and transfer it to the agent. • The DTMF tones and Speech recognition allows the caller to simply talk in their native languages for better response. • Using AI with IVR Software helps in routing the callers to their intended place or to their needed information. www.vert-age.com

  5. IMPORTANCE • Easy Accessibility- IVR Software solution is easy to switch to new automated system. With this plan the companies of all sizes can take advantages of all benefits without any worrying. • Better Services- Using the IVR software customers feels that they are being better attended to. If customers are calling with specific questions, the automation gives quick response and time efficient. • Wider Personalization- IVR Software system allows better personalization which helps in creating better relationship with the customers. Each IVR knows caller with their caller ID. • Create Better Image- Smaller companies as well as bigger companies can create their better image using IVR System. IVR is a great tool which fits with a number of benefits and advantages. www.vert-age.com

  6. ADVANTAGES • Reminder for insurance/LIC renewal/ healthcare policies. • Reminder to pay EMI timely. • Service downtime reminder. • To remind customer to deposit payment before the date. • Reminder to extend warranty of products. • Maintenance charge reminder. • General meeting, Special event reminder. www.vert-age.com

  7. FEATURES • Automated Survey- The software can integrate a phone-based survey into your phone system for your help. Our phone system can call your customers within a few minutes of their call for a quick, short survey. The survey is customized and would be available 24/7. • Package Delivery- As you are delivering the packages, furniture, appliances, etc. it is too difficult for the agents to call each and every customer for confirming the delivery time. It will provide user’s great customer’s satisfaction as the customer can track the progress of the order. • Auto Attendants- There are many small and big industries which try to deliver and looking to provide services beyond the traditional 9 to 5 PM time frame. But many of them hesitate due to high labor cost and extra charges. The IVR system works as simple or sophisticated as you need and it is able to handle all the routine inquiries. • Collections Notifications- There are much business and all have to deal with the customers which are falling behind in their payments and many of them either end up using collection agencies, which take their profits, or spend their own resources with constant follow-ups. www.vert-age.com

  8. CONTACT US GET IN TOUCH AS TO BE EXPECTED, WE LIKE TO CHAT. SO, KEEP IN TOUCH. XENOTTABYTE SERVICES PVT LTD B-45, 3rd FLOOR, SEC-64, NOIDA-201301 CONTACT- 0120-4349743/9650095791 E-MAIL- SUPPROT@VERT-AGE.COM WEBSITE- WWW.VERT-AGE.COM www.vert-age.com

  9. www.vert-age.com

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