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REFERENCE & END USER ACCESS WORKSHOP

REFERENCE & END USER ACCESS WORKSHOP. Facilitators: Fran Wilson : National Library Jane Jones : State Library of WA. SESSION OUTLINE. LA Free Search vs Subscription version Personalisation Alerts Case studies End User Access LA Administration What’s Coming?. SOME QUESTIONS.

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REFERENCE & END USER ACCESS WORKSHOP

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  1. REFERENCE & END USER ACCESS WORKSHOP Facilitators: Fran Wilson: National Library Jane Jones: State Library of WA

  2. SESSION OUTLINE • LA Free Search vs Subscription version • Personalisation • Alerts • Case studies • End User Access • LA Administration • What’s Coming?

  3. SOME QUESTIONS • What do you like best about LA Search? • What don’t you like about LA Search? • Who provides end user access & why? • What do you like about end user access? • What has been the feedback from clients? • What is stopping you from providing end user access?

  4. Same URL ANDB Picture Australia Search history Links Same URL ANBD + More DBases MARC records Advanced & Command search Save records & queries Personalisation Alerts FREE vs SUBSCRIPTION

  5. PERSONALISATION • Remote access via an internet connection • Choose own user – id & password • Choose preferences • Screen • Databases • My Library • Store queries & records • Alerts

  6. ALERTS • Library needs to activate this option • Save a search query • Run again automatically • Searches for newly added material or changed records • Search results sent by email with links through to ANBD

  7. SEARCH TIPS & TRICKS • Synonyms – use the tilda ~ • Combine with truncation • Boolean operators in simple search • Simple search vs Advanced Search • Advanced = more refined searching • Specify index/field for search terms • Select groupings for search terms • More limiting options

  8. END USER ACCESS • Provide a link on your website • Easy & fast • Free Search • IP Authentication or Scripted login • Mediate access to subscription service • Included in your subscription fee • Reports on usage – through LA Admin

  9. THINGS YOU SHOULD KNOW When thinking about end user access • Who has access? • Staff – ILL, reference, cataloguing • Different campuses or branch libraries • End users • Shared or separate? • Preferred options

  10. Libraries Australia Administration

  11. CASE STUDIES The Western Australian Experience

  12. Library Services in the West State Library ofWestern Australia

  13. Library Services in the West Cocos Island Kupungarri Aboriginal Community Derby Public Library

  14. Joondalup (metro) Open 63.5 hours/week 80,000 items 604,946 loans/year 35,337 members 22 FTE staff 19 public access Internet PCs Yuna (east of Geraldton) 1.5 hours/week 525 items 1291 loans/year 38 members 0.1 FTE 1 PC Libraries in all shapes & sizes

  15. Going Statewide • Commitment to improving access to resources for all Western Australians • Statewide licenses for • Encyclopedia Britannica • Health & Welness • Investigating other e-resources • Libraries Australia – after LA Forum 2006 • End user access • Negotiations for a statewide license

  16. The Rollout • Promotion to public libraries • Regular updates & information • Assistance with registrations • Training • Ongoing support • More promotion & training • Encourage attendance at LA User Group meetings

  17. The Benefits to Librarians • The Usual • Location & holdings information • Cataloguing • Single search engine for multiple databases • Collection development • Reference enquiries

  18. The Benefits for All Sandgropers • Finding resources in Oz libraries • Not just books! • Remote access to the enhanced version of LA search • Individuals and researchers • Opportunities for collaboration with school libraries • Local history collections more visible

  19. Slide Title • Slide line 1 • Line 2 State Library of WA City of Perth City of Perth

  20. Cambridge Library Fremantle Library

  21. Bunbury Busselton Armadale

  22. Issues

  23. The Tyranny of Distance • Communication & Training • Half–day sessions provided at SLWA (free) • Metropolitan libraries- well resourced and able to send qualified staff • Regional libraries • Regularly visit Perth and can attend training • Country & remote • There’s the challenge!

  24. Content • Online links - fantastic • Not all SWLA holdings on LA • Project to identify these collections • Perception that WA may not hold a particular item • Looking locally first • Obtaining items not in WA libraries

  25. Progress • 50+ libraries • Sandstone to Scarborough • 190 to go! • Metro & regional need further support • Sell the benefits • Work with libraries to get local history collections onto LA • Cataloguing support

  26. ILL’s in the West • Delivery of ILL – free core service • DDO – Document Delivery Online • LIDDAS – with WA University libraries • DDO replaced with VDX(now OCLC/PICA) • Implemented in six months - with ‘Go Live” March 2006 • SLWA is an ISO library - LADD

  27. Where to From Here?

  28. QUESTIONS?

  29. OTHER EXPERIENCES • National library – end user access • Other libraries’ experiences?

  30. WHAT’S COMING • Relevance ranked results • New targets • Informit e-library • New Thai databases • Improvements to enhanced requesting • More deep linking • LA Free Search box • Open Search • User education – tutorial on “get”?

  31. RELEVANCE RANKING

  32. RELEVANCE RANKING • Demo with results ranked by relevance

  33. QUESTIONS?

  34. Lunch • Reconvene at 1.30 in the main theatre.

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