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Principle #1 – Appropriate Product D esign and Delivery This presentation is made possible by the Smart Campaign www.s

Principle #1 – Appropriate Product D esign and Delivery This presentation is made possible by the Smart Campaign www.smartcampaign.org. Agenda. Client protection principles Principle #1 in practice Participant feedback Tools for improving practice Conclusion and call to action.

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Principle #1 – Appropriate Product D esign and Delivery This presentation is made possible by the Smart Campaign www.s

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  1. Principle #1 – Appropriate Product Design and DeliveryThis presentation is made possible by the Smart Campaignwww.smartcampaign.org

  2. Agenda Client protection principles Principle #1 in practice Participant feedback Tools for improving practice Conclusion and call to action

  3. Appropriate product design and delivery Prevention of over-indebtedness Transparency Responsible pricing Fair and respectful treatment of clients Privacy of client data Mechanisms for complaint resolution Client Protection Principles

  4. Agenda Client protection principles Principle #1 in practice Participant feedback Tools for improving practice Conclusion and call to action

  5. Appropriate product design and delivery • The Principle in Practice: • Providers take adequate care to design products and delivery channels in such a way that they do not cause clients harm. • Products and delivery channels are designed with client characteristics taken into account. • Consider this: • Appropriate products and services not only provide access to clients, but they also create value for clients.

  6. The Principle in Practice

  7. The Principle in Practice (Continued)

  8. Beyond credit

  9. Agenda Client protection principles Principle #1 in practice Participant feedback Tools for improving practice Conclusion and call to action

  10. Feedback from participants Does your financial institution offer multiple loan products or flexible ones that address different businesses and family needs? How do you know if clients think your products/services are convenient and easy to use? How do client characteristics (e.g. location, gender, access to technology) affect how you deliver your products?

  11. Agenda Client protection principles Principle #1 in practice Participant feedback Tools for improving practice Conclusion and call to action

  12. Tools available from the Smart Campaign

  13. Agenda Client protection principles Principle #1 in practice Participant feedback Tools for improving practice Conclusion and call to action

  14. Conclusion Credit, savings, insurance, and payments products should be designed with client characteristics taken into account.

  15. Thank you! Endorse the Smart Campaign. Visit www.smartcampaign.org Sign up to receive news and information. What’s next? Download the Getting Started Questionnaire and conduct a client protection self-assessment. Email us! comments@smartcampaign.org

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