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Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa

Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa. Customized Access. +. +. services. tools. content. tools. content. services. Ovid SP : Customized Access. Agenda: Customized Access options: News Pages Landing Pages Mobile Devices

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Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa

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  1. Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa Customized Access

  2. + + services tools content tools content services

  3. OvidSP: Customized Access Agenda: • Customized Access options: • News Pages • Landing Pages • Mobile Devices • Other customization options: • Tools & Widgets

  4. Key facts • Visibility • Promotion • Customization • Drive usage • Collaboration • Ovid: Strategic partnership Ovid / LWW ALL DIRECTIONS

  5. The million dollar question… How we can sell more and retain renewals? Services Content Content + Tools + Services Tools

  6. Key Facts: Requirements • Tools • Knowledge • Services • Resources • Time

  7. = & Time Resources Money

  8. Objective • We share the same objective • We share the same objective: “Drive usage and increase the visibility and use of the Library’s resources” • We are Experts in Electronic Libraries implementations – we know what is working and what is successful around the world • We are Experts in Electronic Libraries • We have the Knowledge, the resources and the tools to help our customers provide the best access to products, analyze this access, drive usage and make their experience at the library much more comfortable and useful

  9. Why?? • Customer question: • What do you gain out of all this? • Answer: • …if the Library works Ovid works, if the library fails Ovid does as well

  10. News Pages

  11. New Page: Default configuration • OvidSP’s News Page was meant for: • Databases and Platform News • Still the default for new accounts • Example: • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=dblist&NEWS=y&ID=maurouser&PASSWORD=asturies

  12. New Page: Basic configuration • OvidSP’s News Page can be used for basic configurations: • Library’s information • Library’s contact details • Basic Platform customisation • Example: • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=londokcl&PASSWORD=libkcl22 • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=georgadmin&PASSWORD=autumn

  13. New Page: Advance configuration • OvidSP’s News Page Full customization: • ProductsJumpStarts • Branding • Widgets • Othertools • Examples: • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=rotunda199&PASSWORD=atXjWp9F • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&NEWS=y&PAGE=main&ID=stjam01&PASSWORD=01stjam • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=hga999&PASSWORD=999hga • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=robertk&PASSWORD=robert

  14. Landing Pages

  15. Landing Pages • Full customized Web Sites • The most advanced technology available in the internet at our customers’ disposal • Product Specialists on Ovid and Web technology at your service

  16. What is a landing page? The options that we have with this tool are pretty much unlimited: • Links to internal or external resources, • Local catalogues or library's services access, • Widgets, • Ovid Expert Searches, • TopArticles, • Documentation and Help resources, etc... • Full customization • Including colors, font, logos, etc... • Configuring and offering Ovid as the “main entrance” to the whole Library • Positioning Ovid in a prominent position with regards access, promotion, branding, etc... • Showing Ovid as an strategic partner.

  17. General pages: Examples: http://demo.ovid.com/demo/nhswales/ http://demo.ovid.com/demo/nhswales/accessqr.html http://demo.ovid.com/demo/teldan/ http://demo.ovid.com/demo/hsemidwest/ http://demo.ovid.com/demo/france1/bordet1/ http://demo.ovid.com/custom/netcare/ http://demo.ovid.com/demo/italy/Messina5/

  18. Subjects-specific: Examples: • Nursing and Allied Health: http://access.ovid.com/demo/lhl/nursing.html • Orthopaedics: http://access.ovid.com/demo/lhl/orthopaedics.html • Cardiovascular Medicine: http://access.ovid.com/demo/lhl/cardiovascularmedicine.html • Anesthesiology: http://access.ovid.com/demo/lhl/anesthesiology.html • Neurology & Neurosurgery: http://access.ovid.com/demo/lhl/neurology.html • Emergency Medicine: http://access.ovid.com/demo/lhl/emergencymedcicine.html • Burns and Plastic Surgery: http://access.ovid.com/demo/lhl/burnsandplasticsurgery.html • Sports Medicine: http://access.ovid.com/demo/lhl/sportsmedicine.html • Pharmacology: http://demo.ovid.com/demo/uman/pharmacy/

  19.  Collections access points: Examples: • Sports Medicine Orthopaedics Collection: http://access.ovid.com/demo/lp/smoc11/ • Doodys Essential Collection: http://access.ovid.com/demo/doodys/doodys_2012.html • APA products: http://access.ovid.com/custom/cuhk/apa.htm • Hospital in a box: http://access.ovid.com/demo/hosp_box/ • Amirsys e-books: http://access.ovid.com/trial/amirsys/books/http://access.ovid.com/trial/asz/ • Society Published Journals Collection: http://demo.ovid.com/demo/coventry/society.html • Pediatric Book Collection: http://demo.ovid.com/demo/ovidsptools/collections/index.html • LWW High Impact: http://demo.ovid.com/demo/LHL/lwwhighcollection.html

  20. Products specific: Examples: • JBI: http://access.ovid.com/demo/jbi/lp/jbi_wheel.htm http://demo.ovid.com/demo/nhsscotland/jbi.htm • Primal http://access.ovid.com/demo/lp/primal/primal_ra_3d.htm • OvidMD: http://access.ovid.com/trial/ovidmd/omd_trial.htm • OvidMD + EBMR: http://access.ovid.com/trial/uhk999/omd_ebmr_trial.htm • Medline: http://access.ovid.com/trial/cityum999/medline/default.htm • CAB Abstracts: http://access.ovid.com/demo/cta/

  21. Trials Examples: • EBMR: http://demo.ovid.com/demo/ribera/ebmr.html • JournalCollection: http://demo.ovid.com/demo/mauro/trialcollection.html

  22. Mobile devices Examples: http://demo.ovid.com/demo/nhswales/ipad/ http://demo.ovid.com/demo/madrid/ipad/

  23. Other customization options:

  24. OvidSPCustomization and Configuration form • Customise your OvidSPaccount • Encourage users to customise their own accounts, tools and functionalities • Contact your Suypport Rep for detailed information

  25. Customized access to specific tools within OvidSP • Promote unique outstanding tools on OvidSP • Position ourselves over our competition • Expert Searches: • http://www.ovid.com/site/resources/expert_search/healthexp.html • Scientific Production tool • Institutional Geographic Filter • http://demo.ovid.com/demo/nhswales/ovidproduction.html • Image searching customized tool • http://access.ovid.com/demo/nhswales/searchimages.html Hip pin

  26. Expert Searches avandia • Encourage exchange of information and cooperation between users. • Make available to all users the most advanced, complex and sophisticated searches in order to retrieve precise results. • Take the most out of Ovid content. • Save time. • Increase the value of your subscriptions.

  27. Scientific Production/Institutional, Geographic Filter Skin cancer

  28. Image searching tool Hip pin

  29. Search Widgets • Add an OvidSP Search Bar to your Library pages or intranet • Customised direct access to OvidSP • Free, easy and quick implementation How to diagnose posttraumatic stress in children

  30. Other Customized Pages • Documentation and Help Resources http://demo.ovid.com/demo/nhswales/help.html http://demo.ovid.com/demo/madrid/guias.html • Surveys and feedback forms http://demo.ovid.com/demo/hse_ireland/evaluation_form.html • Ask the Library http://demo.ovid.com/demo/hseireland/request/request.html http://160.109.108.100/demo/denia/formulario.html • Catalogues and OPACs http://demo.ovid.com/demo/hseireland/getlhm.cgi?1069-6563 • Citation or articles finder (LinkSolver) http://demo.ovid.com/demo/nhswales/citation.html

  31. Summary • Get the most out of your subscriptions. • Make sure all products are visible and fully accessible. • Provide direct easy access to content and tools • Promote internal Library tools and Service. • Adapt to all your users’ needs, comfort and peculiarities. • Use the most advanced Technology in the market. • Don’t waste time and don’t waste money…

  32. Ovid Support &Training Center

  33. Full Integrated Customer Support Help and encourage our customers to get the most out of Ovid Services and Solutions • What we offer: • Full Integrated Customer Service Support • Advanced Implementation team • Focused and driven by Customer Satisfaction • Services: • Support • Implementation • Data Analysis • Consultancy tasks

  34. 73 Customer Support 20 Total Customer Service 25 Total Technical Services 9 Training Managers 13 Sales Engineers 3 Online Journal 2 IntegrationSupportServices 1 Technical Writer

  35. More Information… • http://resourcenter.ovidsp.com

  36. support@ovid.com

  37. Questions? Thanks! Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa mauro.castillo@wolterskluwer.com support@ovid.com

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