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POLICIES AND PRECIDURES

POLICIES AND PRECIDURES. 2013 . DRIVING AS A PRO. Driving as a mental skill is like a constantly re-adjusting flowchart . Avoiding or successfully handling an emergency driving situation can involve the following skills: [

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POLICIES AND PRECIDURES

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  1. POLICIES AND PRECIDURES 2013

  2. DRIVING AS A PRO • Driving as a mental skill is like a constantly re-adjusting flowchart. • Avoiding or successfully handling an emergency driving situation can involve the following skills: [ • Making good decisions based on factors such as road and traffic conditions • Evasive maneuvering • Proper hand placement and seating position • Skid control • Steering and braking techniques • Understanding vehicle dynamics • Distractions can compromise a driver's mental skills. One study on the subject of mobile phones and driving safety concluded that, after controlling for driving difficulty and time on task, drivers talking on a phone exhibited greater impairment than drivers who were suffering from alcohol intoxication. • Another survey indicated that music could affect adversely a driver's concentration.

  3. PICKUP AND DELIVERY STANDARDS • Curb to Curb Service • Assist in/out of vehicle • Ensure member is properly secured and doors closed on the vehicle • On time performance • Scheduled Pickup Time- arrival within 15 minutes before or after scheduled time. Member not required to call for a ride. • Open/ Will Call Pickup-arrival within 1 hour of the member’s call for a ride.

  4. PICKUP AND DELIVERY STANDARDS • Driver does not determine the member’s pickup times, LogistiCare does • Driver must make his presence known to the member upon arrival at the pickup address. Call member, knock on door • Driver must wait 15 minutes past scheduled pickup time before reporting the member as a “rider no show” • Rider No Show- must be called in to the ELITE NEMT DISPATCH, includes dialysis

  5. PICKUP AND DELIVER STANDARDS • Member should not arrive past the time of appointment, and no earlier than 15 minutes before the appointment time • Member being multi-loaded should not be in the vehicle more than 45 minutes longer than their average travel time would be if they traveled alone • Driver should call Provider Line if running late for a member’s pickup

  6. PICKUP AND DELIVERY STANDARDS • Driver should be giving the member the dispatch number or his/her . • Driver should assist member from curb to vehicle, vehicle to curb—even if it is only to open the door for the member • Ask the member if he needs assistance before touching the member

  7. DRIVER RESPONSIBILITY • Driver should not be taking a member to any non-medical location, no food/shopping • Driver should not be making extra stops with a member in the vehicle • Driver should never smoke around or in a vehicle EVER • Driver is not responsible for securing any child’s carseats-parent/guardian only • Driver should never leave anyone in a vehicle alone

  8. DRIVER RESPONSIBILITY • ID Badge should be worn by the driver at all times-- Not hanging from mirror • ID badge should include photo of driver, driver’s first name, transportation company name • Driver should display good hygiene by bathing and wearing deodorant daily • Driver should dress professionally • Driver should never ask a non-credentialed driver to “help them out”

  9. DRIVER RESPONSIBILITY • Driver should avoid conversations about personal information, religion, politics or other controversial topics • Driver should only use hands free device and limit use to non-driving times • Driver should only ask for a member’s signature on the trip log once they reach their destination • Driver should never ask a member to sign if the trip has not been taken

  10. LIQUIDATED DAMAGES • Non-compliant vehicles (inspected every 6 months- registrations/insurance cards) - $100/Day • Non-compliant drivers (annual screenings) - $100/Day • No driver ID badge worn - $25 • Dialysis late or no show -$100 • Overall provider latest exceed 1% gross trips • Reroutes less than 24 hours notice $25/trip • Unable to reach provider by phone $300 • No response to complaints $25

  11. DRIVER REMINDERS • ALL TRIPLOGS NEEDS TO BE DROPED OFF ON EVERY FRIDAY • Anticipate lower trip volume for November and December • Vehicle maintenance or driver vacations • Prepare for January volume • Renewals for insurance-be timely • ELITE NEMT,LLC Line • 214-516-8658 • ELITE NEMT,LLC EMAIL • ELITENEMT@GMAIL.COM

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