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“Ask the Internet Librarian!”

“Ask the Internet Librarian!”. Introducing LibinfO, the online information service of Hungarian libraries Presented by Kristóf Iványi. Overview. Introduction Short history How does LibinfO work? Operational flowchart Technical background From question to answer

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“Ask the Internet Librarian!”

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  1. “Ask the Internet Librarian!” Introducing LibinfO, the online information service of Hungarian libraries Presented by Kristóf Iványi

  2. Overview • Introduction • Short history • How does LibinfO work? • Operational flowchart • Technical background • From question to answer • Aims and plans for the future

  3. Introduction • LibinfO: The Online Information Service of Hungarian Libraries • Providing answers to library related questions • Inquirers: anybody with an Internet connection and an e-mail account • Answerers: reference librarians and information specialists across Hungary working together in a consortium

  4. History • 1999: initiated by István Moldován and László Drótos, the MIT-HOL begins its service • 1999 - January 2001: the service operates within MEK (Hungarian Electronic Library) • February 2001: the service is taken over by the National Széchényi Library’s Reference Service • August 2001: an agreement to expand the service • November 2001: the Consortium contract is signed • LibInfO is established (Librarian’s Information Online) • June 2003: updated, web-based service is launched

  5. Members of the Consortium • 1. County libraries • 2. University libraries • 3. Special libraries • 4. Private individuals • 5. National Széchényi Library (moderator) • The service currently has 124 members • Task: recruiting new members and enhancing cooperation with currentmembers

  6. How LibInfO works LIBINFO CENTRE Inquirer SEND THE QUESTION AUTOMATIC RESPONSE DIRECT ANSWER ANSWER MODERATOR MODERATED ANSWER ARCHIVES FORWARDING QUESTION TO SPECIALIST LIBRARIANS DATABASE ANSWER OF SPECIALIST LIBRARIAN STATISTICS SPECIALIST LIBRARIANS

  7. Technical background • Operates on databases: • incoming questions • all incoming answers • archives (questions and answers) • link collection • list of participating librarians • Programming: PHP4 • Allows for specific queries to be made • Runs on separate server from database • The system can be reached from any computer with Internet connection

  8. System features • Automatic response • Final answer within 2 working days • Answers can be checked on-line: e-mail address and question number • Attached files: • Moderator saves them to a separate part of server • URL given in answer • Inquirer can download the file to his or her PC • Documents are removed after 1 month

  9. Question analysis • Typical questions: • Thesis materials • Location of specific document(s) (library or online) • Genealogical enquiries (from abroad as well) • Library science • Quotations (looking for author and source of a quotation) • Other types: • Personal interests • Questions connected to workplace issues

  10. Answer analysis • Typical answers: • Factual: giving a specific answer • Bibliography: a select list of works to be consulted in a subject area • Source location: giving the exact location of a specific document (library or online) • Document providing: sending materials in digitised form • Directing inquirers to other (specialised) institutions • We do not: • Give advice in legal or medical issues • Decide an argument or give our personal opinions in any subject matter • Deal with issues that might involve (or incite) racial, religious or sexual discrimination

  11. Questions and answers in 2003

  12. Archives • More than 15,000 entries • Questions and all answers (personal data removed) • Search by: • Date • Keyword • Subject index

  13. Aim of LibInfO: to secure access to information • to satisfy the needs of the knowledge society • to spread information • to provide access to e-documents • to develop digital communication • to bridge gaps between information poor and information rich areas

  14. From information service to content providing – the future of LibinfO • Contributing to Internet content by providing access to digital documents: • Creating and storing digital documents (scanner, digital camera) – primarily articles and parts of documents • Collecting and archiving previously digitised documents (from the Internet or library sources) • Setting up and managing a database of digital documents

  15. Thank you for your attention! For further information please visit the LibinfO homepage: http://libinfo.oszk.hu

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