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Today: Week 7, Lesson 13 Where do innovations come from? Quality Circle and Quality Control

SOSC 111 - Science Technology and Society. Today: Week 7, Lesson 13 Where do innovations come from? Quality Circle and Quality Control October 14, 1998 Dr. Vincent Duffy - IEEM http://www-ieem.ust.hk/dfaculty/duffy/111 email: vduffy@uxmail.ust.hk. Overview for today.

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Today: Week 7, Lesson 13 Where do innovations come from? Quality Circle and Quality Control

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  1. SOSC 111 - Science Technology and Society Today: Week 7, Lesson 13 Where do innovations come from? Quality Circle and Quality Control October 14, 1998 Dr. Vincent Duffy - IEEM http://www-ieem.ust.hk/dfaculty/duffy/111 email: vduffy@uxmail.ust.hk

  2. Overview for today • Quality Circles and Quality Control as innovation • Video: • Disney (5 minutes) • Toyota (8 minutes) • both are on reserve at media resources in library 2

  3. Quality control at Disney • 2 way communication with the cast • belief: cast knows what the customers want • want repeat visitors, exceed service expectations • have pride in work/role/in what they are doing • empower employees -encourage to get involved • quality show, cast, business practices • quality circles, story boards, feedback to bosses 3

  4. Quality control at Toyota • control the product through monitoring changes in the production line • avoid inspection at the end of the process • encourage employees to suggest improvements • innovations come from shop floor workers • learning by doing 4

  5. Quality Control at UST • another factory? • takes partially processed raw materials • put through many processes over 3 years • usually QC every 15 weeks (evaluations) • if something goes wrong it is too late to correct • (except for those processed in future) • you can help provide QC and some innovations - new ideas • for the course and for the university • SOSC 111 QUALITY CIRCLES 5

  6. Administrative • Q6 or Q16 If govt not motivated by profit… • a. technological momentum • b. secondary effects are hard to predict • c. assumptions must be made • d. all of the above • e. none of the above • Q17 or Q.10 Social Lag • a. all of my friends bought last year… I bought today • b. now that I bought a pager, my friends call me directly… • c. now that we had so many tech. Advances, we have more pollution too. • d. all of the above • e. none of the above • Friday, no class meeting

  7. MC answers for exam 1 • Version 1 (blue) & 2 (gray) • 1c,2e,3e,4b,5d,6e,7b,8b,9b,10b,11b,12d,13e, 14b,15d,16d,17d • Version 3 (yellow) &4 (green) • 1b,2d,3e,4b,5d,6d,7d,8c,9e,10e,11b,12d,13e, 14b,15b,16b,17b • for all 3 sections (120 students) • average 84, s.d. 7, high scores 100, 97, 96

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