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Effective Interventions & Processes

Effective Interventions & Processes. Leading to High Performance in the Heart Failure Measures Eric Streicher, MD Judy Frisch, RN, MBA, CPHQ July 25, 2007. Overview. Demographics HF measures Guideline issues Interventions Outcomes Summary. HF Demographics. Affects 4.9 million people

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Effective Interventions & Processes

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  1. Effective Interventions & Processes Leading to High Performance in the Heart Failure Measures Eric Streicher, MD Judy Frisch, RN, MBA, CPHQ July 25, 2007

  2. Overview • Demographics • HF measures • Guideline issues • Interventions • Outcomes • Summary

  3. HF Demographics • Affects 4.9 million people • 550,000 new cases each year • Primarily a disease of the elderly • 12-15 million office visits • 6.5 million hospital days each year • Most common Medicare DRG • Total direct and indirect cost $27 billion in 2005

  4. HF 1-Discharge Instructions • Educational intervention – 35% decrease in risk of hospitalization and death • Disease management program – improved functional capacity decreased hospitalizations

  5. HF 2-LVF Assessment • Necessary for determination of eligibility for ACE inhibitor/ARB • Associated with increased use of ACE inhibitors and subsequent improved outcomes

  6. HF 3-ACEI or ARB for LVSD • ACEI decrease morbidity and mortality • ARBs are acceptable if ACEI intolerant • Included in guidelines • Underutilized

  7. Effect of Enalapril • Mortality reduction of 40% at 6 months, 31% at one year • Mortality effect in patients with progressive heart failure • No decrease in sudden cardiac death • Decrease in heart size, decrease in need for other medications • Improvement in functional status NEJM 1991; 325:293-302

  8. Effect of Candesartan • Chronic HF • Decreased cardiac deaths • Decreased hospitalization The Lancet 2003; 362:759-766.

  9. HF 4-Adult Smoking Cessation Advice/Counseling • No trials to specifically assess this in HF patients • Guideline derived from expert opinion • Validated in patients after MI

  10. Why aren’t guidelines followed?

  11. Cabana et al • Knowledge • Attitudes • Behavior JAMA. 1999; 282:1458-1465

  12. Knowledge • Lack of familiarity • Lack of awareness JAMA. 1999; 282:1458-1465

  13. Attitudes • Lack of agreement with specific guidelines • Lack of agreement with guidelines in general • Lack of outcome expectancy • Lack of self-efficacy • Lack of motivation/inertia of previous practice JAMA. 1999; 282:1458-1465

  14. External Barriers • Patient factors • Guideline factors • Environmental factors JAMA. 1999; 282:1458-1465

  15. Effective Interventions & Processes

  16. Presentation Objectives • Identify gaps in the care process for heart failure patients • Describe effective interventions and processes to remove or decrease those gaps • Summarize commonalities across the success stories

  17. Sources • The National Committee for Quality Assurance: www.ncqa.org • American Heart Association Heart Disease and Stroke Statistics-2003 Update. Dallas, Tex. American Heart Association 2002 • www.premierhealthcare.com • www.hfsa.org

  18. HF 1-Discharge InstructionsCommon Gaps • Consistent education for patients with HF • Instructions for intensive monitoring of symptoms • Secondary diagnosis confusion • Patient compliance

  19. HF 1-Discharge InstructionsEffective Interventions/Processes • For consistent heart failure education • Specified units for admission placement • Nursing knowledge of secondary diagnoses • EMR capabilities to track and support HF management • Grouping similar diagnoses • Discharge units • Order set, care maps and care pathways

  20. HF 1-Discharge InstructionsEffective Interventions/Processes • For intensive monitoring of symptoms • Interactive activities with high risk HF patients (referral for telemonitoring after discharge) • ICU/Telemetry Nurse telephonic follow-up • Case management • Dedicated hospital heart failure educator

  21. HF 1-Discharge InstructionsEffective Interventions/Processes • For patient compliance • Hospital nurse call back systems • Telemonitoring capabilities • Involvement of family and/or significant other

  22. HF 2-LVF AssessmentCommon Gaps • Readily available LVF assessment results • Timely feedback regarding physician outlier data • Documentation by physician of the LVF test results

  23. HF 2-LVF Assessment Effective Interventions/Processes • Nursing orders for LVF assessment • EMR capabilities for rapid recovery of test results • Collaboration with the clinics • Physician education related to the clinical practice guidelines • Order sets, care maps and care pathways • Hospitalist programs

  24. HF 3-ACEI or ARB for LVSDCommon Gaps • Under utilization of ACE Inhibitors or ARBs due to provider concerns about • Hypotension • Renal impairment • Mismatch of heart failure medications from admission to discharge • Lack of documentation of LVF test results

  25. HF 3-ACEI or ARB for LVSDEffective Interventions/Processes • Interventions and process steps to use ACEI or ARB for heart failure patients are • Power of medication reconciliation • Pharmacist programs • Order sets, care maps and care pathways • Incorporation of heart failure CPOE into EMR system • Standardization of the placement of discharge medication lists in the chart

  26. HF 4-Adult Smoking Cessation Advice/Counseling – Common Gap • Assessment completed, yet often the counseling is not done or documented • Lack of consistent process for smoking cessation education

  27. HF 4-Adult Smoking Cessation Advice/Counseling • Dedicated health promotion specialist • Counsels and offers smoking cessation tips • Enrolls in outpatient services • Pharmacy programs • Initiation of a physician and staff champions • Nursing admission assessment contains question and counseling

  28. Commonalities Across Success Stories • Key elements of successful strategies • Developing the right culture for quality to flourish • Attracting and retaining the right people to promote quality • Devising and updating the right processes for quality improvement • Giving staff the right tools • Implemented performance incentives for contracted and for organization employees for job well done • Data sharing at many different places

  29. Commonalities Across Success Stories • Multiple effective interventions and adjustments in response to data • Data profiling • Understanding of current process • Identification of the gaps for resolution • Hospitalist practice linked with core measures • Order sets required

  30. Commonalities Across Success Stories • Computer-based physician reminder systems • Facilitated relay of data from outpatient to inpatient data

  31. What about outcomes?

  32. Measures vs. Outcomes • 5,900 patients hospitalized with HF • 60-90 day follow-up after discharge • Process-outcome relationship for performance measures Fonarow, et al, JAMA. 2007;297:61-70

  33. Measures vs. Outcomes • Discharge instructions – no • Evaluation of LVS function – no • ACEI/ARB for LVS dysfunction – yes • Smoking cessation counseling – no • Warfarin for atrial fibrillation – no • Beta-blocker at discharge – yes Fonarow, et al, JAMA. 2007;297:61-70

  34. Contact Information: MetaStar, Inc. 2909 Landmark Place Madison, WI 53713 (608) 274-1940 or (800) 362-2320 www.metastar.com estreich@metastar.com jfrisch@metastar.com This material was prepared by MetaStar under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. 8SOW-WI-INP-07-103

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